Dhark

Everything poetic.

[Dhark @traceytina16]

@KiplagatSergon @Safaricom_Care called me and walked me through filing the dispute on paypal and the refund came through immediately.
Call them and they will tell you how you can do it. Or DM me I will guide you.

[Dhark @traceytina16]

My paypal mpesa issue was resolved finally. Thank God!

[Dhark @traceytina16]

@KiplagatSergon @p_e_t_e_r_4_8 @Safaricom_Care @SafaricomPLC @PayPal I don’t understand why they are not communicating the problem

[Dhark @traceytina16]

@SafaricomPLC I just sent you everything you need please read your messages and the thread before commenting.

[Dhark @traceytina16]

@SafaricomPLC @SafaricomPLC I’m not asking for another instruction to contact PayPal. I need this transaction escalated to the appropriate technical or reconciliation team and traced.

Please help resolve this.

[Dhark @traceytina16]

@SafaricomPLC I have also been told to wait 72 hours twice now, yet the issue remains unresolved.

This is particularly concerning given that PayPal withdrawals are now handled through the M-PESA PayPal mini-app rather than the previous Thunes system, which I had used successfully.

[Dhark @traceytina16]

@SafaricomPLC They have also stated that M-PESA is the party with the reference details and tracking visibility for the transaction.
I have already shared all the relevant screenshots and transaction details, but I’m still being sent back and forth while my money is missing.

[Dhark @traceytina16]

@SafaricomPLC I contacted Safaricom and was told to raise a dispute with PayPal and provide a case number. PayPal has now confirmed that they cannot open a purchase dispute for this type of withdrawal because it was initiated through M-PESA.

[Dhark @traceytina16]

@SafaricomPLC PayPal shows the transaction as completed, and the money was deducted from my PayPal balance. However, the funds never reached my M-PESA account. The transaction still shows as pending on the M-PESA app, despite being completed on PayPal’s side.

[Dhark @traceytina16]

@World_Of_Bills @Safaricom_Care Hey, was your issue resolved?

[Dhark @traceytina16]

@sandrajohnmike2 @p_e_t_e_r_4_8 @Safaricom_Care @SafaricomPLC @PayPal Yeah no

[Dhark @traceytina16]

@p_e_t_e_r_4_8 @Safaricom_Care @SafaricomPLC @PayPal I have seen enough people complaining about it and I don’t understand why they are not clarifying what the issue is. Lord! We might have to take a legal course of action now.

[Dhark @traceytina16]

@p_e_t_e_r_4_8 @Safaricom_Care @SafaricomPLC @PayPal @PayPal claims the transaction is completed and only @SafaricomPLC can account for it. Mindgames tu

[Dhark @traceytina16]

@p_e_t_e_r_4_8 @Safaricom_Care I have the same problem. @SafaricomPLC are not doing anything to resolve it aside from generic messages to wait for 72 hours. They will ask you to dispute through @PayPal and @PayPal will then tell you that they can’t do anything to help you

[Dhark @traceytina16]

@Joshua_Saboke @Safaricom_Care @MPESAAfrica Hey was your issue resolved? I’m having problems as well

[Dhark @traceytina16]

@AlinurMohamed_ @traceytina16

#RutoMustGo

[Dipl. Ing MkenyaDaima | Bongani | Mamba | @MkenyaMzi]

Wekelea hiyo hashtag ya #RutoMustGo

Amplify it globally

[Dhark @traceytina16]

@naitwacollo @TeiMutuku Is withdrawing not different from not signing?

[Dhark @traceytina16]

@TeiMutuku That whole speech was PR for the West

[Dhark @traceytina16]

@EricMusyoki @LarryMadowo This is so true