@T1SydneyTrains Hey Beau and Mike what’s happening at Penrith? The intercity train was terminated and now the suburban trains are no shows. The apps show trains cancelled but no explanation. Will I make my appointment on time?
I never thought the @NRMA would end up being so dodgy as to have promotions that don’t work.
There is supposedly a @marleyspoonau promotion. The link in the NRMA app goes to a 404 error on the MS page.
NRMA don’t answer.
MS agent said not their problem
@nibhealth you left me a VM saying to call you back in relation to feedback received. Excellent work. You get high moral ground for “reaching out” but your robot voice recognition can’t handle my reason for calling. This is why you’re on notice after 30 years
@latitude_fs Still an appalling response. Optus and Medibank kept their call centres and access open. You guys have just gone underground hiding behind a static zendesk page.
News is that @latitude_fs has suffered a cyber attack and is contacting customers. Their website shows they’ve closed down their call centres (who are typically impossible to contact anyway). I’m not sure history will be kind to Latitude.
@ClareONeilMP@CyberGovAU I hope you are also monitoring their public/customer response. Screen shot of their homepage attached. Basically no info to public or customers other than they have closed call centres and any other way to contact them.
@abcnews And I love their response. Close down the call centres. Post nothing else on their home page other than you cannot contact them. Great prudential management.