@T4SydneyTrains question - I am on the 16:26 central to Kiama currently near N Wollongong. The carriage keeps making a noise like the wheels are falling off. Yet no announcements. Care to share so we don’t all think we are about to die?
Ok so now we are getting an announcement. Sadly it’s 20 minutes late and not good enough! Feedback for your team. Apparently we hit a dear 20 minutes ago and it’s stuck under the train…..
@iTunes@AppleSupport after spending an hour on the phone to a “senior advisor” I’ve left thinking there no one left at @Apple that either cares or has any desire to try to help :( How can I reach someone that can actually help with an iTunes billing error in Australia?
@CommBank oh my - over an hour on hold now and still no sign of the call being answered! If you had overseas call centres maybe they could answer faster? Couldn’t be any slower….
@AirbnbHelp 103 improvements but still unable to actually support guests when things go wrong in a timely manner? 3 days and still no resolution, could have been resolved in 10 minutes with commonsense and genuine care...
@AmexAU Ouch - I guess this email is off to Manila too? I get offshoring but at what cost does it come at - there is only so long I can go around in circles for before I just close the account instead!
Great product / very questionable customer experience these days sadly. :(
@AmexAU after an hour trying to explain to your agent my issue, I’ve still not managed to get it across. Im missing a $25 credit from the vogue offer, hoping someone can help me? I can email the email you regularly give out on here but please assure me it doesn’t go to Manila?!
@AmexAU really annoyed shop small isn’t showing up on my accounts - makes me feel particularly unvalued! Call centre scripting is appalling too. I’m being punished for being a loyal customer why exactly?
@mozo_au@ING_Aust ING deserve no such awards. @ING_Aust how much longer are you going to drag out this decision? Do the right thing and make your decision public and then I can make my mind up whether it’s time for me to remortgage or not. When will a decision be made public??
@AppleSupport hey in iOS 13 my iTunes balance is showing incorrectly in the account page. If I go to add funds, in there the correct balance is displaying? Just a small bug or should I be concerned?