@AmazonHelp I honestly don't know what else to do at this point. I ordered an item for 2-4 day delivery back on June 24th. After endless delays, your associate promised in writing that I would be refunded and could keep the item for all the trouble. /1
@AmazonHelp ive tried many times, they ask me for the details and then never reply again, one time they replied but with an "ie" domain so he then stated that he cannot help me. which makes me even more furious
It is deeply disappointing that I cannot rely on your own written promises. I am begging someone on this team to actually look at my chat history and honor the agreement your agent made. /3
Now the item is finally arriving, and I’m being told my card is being charged anyway. I've been trying to contact support to cancel it, but agents just keep closing the chats on me! It is incredibly frustrating to feel this powerless as a customer. /2