Tsunami 345

[Tsunami 345 @tsunami_345]

@FortniteGame Promised my 8 year old I'd try and get this to you, idea for a character complete with ketchup squirting backbling and hot dog pickaxe. He'd love a reply!

[Tsunami 345 @tsunami_345]

@Snowleader Trying to get a refund on a returned product, unable to get hold of you any way. Told it would be received by now but nothing. Please contact us ASAP.

[Tsunami 345 @tsunami_345]

@InsureandGo Finally got a response on a claim, asking us for all the information we have already sent, plus our travel insurance policy. How do your claims handlers not have that?! Seriously poor start.

[Tsunami 345 @tsunami_345]

@SimonCalder Our operator has finally got in touch and offered nothing. Told us to claim on insurance. Anything else we should do? To be honest don't want a credit note, never want to use them again!

[Tsunami 345 @tsunami_345]

@skifamille Your website says you are open this week and yet still we can't get hold of you. Are you really open or just saying that?

[Tsunami 345 @tsunami_345]

@Natters11222508 @Fleet_BID @skifamille Nothing, apparently they are adjusting to working at home and will be back this week. It's now Thursday and not heard anything.

[Tsunami 345 @tsunami_345]

@Fleet_BID @skifamille are not replying to messages and customers are currently thousands of pounds out of pocket and no information given about refunds. As a local business can you help? Not the customer service you expect from your local businesses even in exceptional times.

[Tsunami 345 @tsunami_345]

@UomoG Hi. Just about Ski famille, if you're on Facebook search for Ski Famille customers 2020, we're trying to share information.

[Tsunami 345 @tsunami_345]

@hutch_dev Hi Will. Are you on Facebook? If you are find Ski Famille Customers 2020, we are trying to share information.

[Tsunami 345 @tsunami_345]

@SimonCalder Our tour operator cancelled our holiday on 15th March. They have said nothing about refunds and now have shut their office, not answering calls or emails. Desperately trying to contact but nothing. Any ideas?

[Tsunami 345 @tsunami_345]

@skifamille @dustbinoscar @LesMenuires Shame they have not made any contact with customers with remaining bookings giving details of any refund or compensation. Very poor.

[Tsunami 345 @tsunami_345]

@skifamille @Milliemoow Shame they have now abandoned customers without any details of refunds.

[Tsunami 345 @tsunami_345]

@skifamille @Fleet_BID Except they have shut up shop for the foreseeable future without communicating with customers. I wouldn't book anything even if you could.

[Tsunami 345 @tsunami_345]

@SimonCalder If only have 1 month to make a claim to our travel insurance, at moment no idea when they will be in touch.

[Tsunami 345 @tsunami_345]

@SimonCalder Our travel company, Ski Famille, have gone to ground, not answering calls or emails. Any ideas what we can do?

[Tsunami 345 @tsunami_345]

@ABTAtravel Our travel agent ), @skifamille has gone to ground, refusing to answer calls or emails and not told us any details of refunds. Insurance won't process until they confirm. Is that what you advise your members to do?

[Tsunami 345 @tsunami_345]

@skifamille Unfortunately you aren't treating customers due to fly in the next few weeks with the same care.

[Tsunami 345 @tsunami_345]

@skifamille Have you really gone to ground? We have not had confirmation of a refund and can't claim on any insurance until you confirm what is happening. Really poor, even given exceptional times.

[Tsunami 345 @tsunami_345]

@financialombuds Thanks, they don't reply to phone calls or emails, hence the need to escalate. I logged a complaint with the FOS and Action Fraud on Friday.

[Tsunami 345 @tsunami_345]

@financialombuds We have had £1,000 taken by @WeAreSmarterly and not paid in to our children's ISA accounts. What is the best way to report to you? They don't return calls so unable to log formal complaint.

[Tsunami 345 @tsunami_345]

@financialombuds Thanks, I registered a complaint at the weekend.