TUI shambles

DO NOT USE TUI! (not affiliated with them, obviously) they will lie to your faces and literally leave you stranded. Take your £ elsewhere!!

[TUI shambles @TUIshambles]

For everyone currently struggling with tui - they sent cruises full of people round Asia in March 2020 when THEY KNEW ships were being turned away due to Covid+when I went in their shop,they LIED to my face. A disgrace of a money-grabbing company

[TUI shambles @TUIshambles]

Good morning all! Sorry I've been quiet - someone (ahem) reported the account for "impersonating TUI" (oh, the irony). So If this disappears over the next few days you know why! Thank you for your kind messages, everyone has been in touch to say how helpful this account has been

[Mark @MrRodders]

@ShannenWhite5 @TUIUK This is happening in Turkey too. Abject failure of leadership and communication from TUI. Their staffs have been put in a shocking position. Absolute shambles of a company.

[LJ Oxo @oxo_cubed]

@TUIUK I will never book or give any of my time or money to TUI ever again. A disgrace from start to what looks like finish. It’s fine for them to cancel our holiday 3 days before we are set to go, but then when I try to make a change I’m told it’s standard terms and conditions.

[Andrew Scott @weeblueman]

Resorting to this as @TUIUK customer care team are unsympathetic. 3 and half days out of 7 in an all inclusive hotel with no water/toilet facilities equates to £44 per head compo. Had to eat out. Fill toilet cistern with see water. £44 per head. Disgusting.

[Ree ✨ @reedave96]

Absolutely shocking treatment from @TUIUK can’t speak to anyone regarding our recent flight which didn’t meet basic human needs absolutely appalled by this needs to be addressed!
Please don’t use TUI and spread awareness!

[TUI shambles @TUIshambles]

@richardfallan @TUIUK Tbh the scammers will probably be of more use than TUI customer service

[TUI shambles @TUIshambles]

Can’t get any complaints if you make it impossible for people to submit them

[Steve @s86_steve]

@TUIUK of course you've switched off your complaints form. Jokers.

[Caroxoxo @carolinemcneil]

@TUIUK I understand that there was a massive IT failure on Friday which put hundreds if not thousands of people at an inconvenience but to close down all your flight delay, complaint and after travel forms is just poor you certainly don’t put customers first #poor #tui #corfu

[Kimberley Ely @ElyKimberley]

@TUIUK your communication is shocking , compensation offer insulting for the whole ship!
You sent us to a ship that you knew had broken down!
#rivercruise #isla

[dj stevie b @djstevie_b]

@TUIUK daughter stuck in majorca no suitcase and no clothes for 2nd day she is in touch via app but little positive news. Can u assist or give local rep phone number.

[Simon Young @djscrimmers249]

@TUIUK can you tell me how I am getting home to Newcastle from Antalya? My flight was cancelled on Monday 02:30 and your communication is beyond deplorable!!! Your in resort reps continually lie to us and tell us wrong information. They can’t even tell us the same information

[Katie Pez @Real_Pez]

Current view after @British_Airways came to the rescue with a reliable service! After @TUIUK cancelled my package holiday with just 9 hours notice #thankgodforBA

[Toby Facey @TobyFacey]

@lozzabxo @TUIUK They cancelled us at the airport, no help or assistance now are saying 28days for a refund. @MartinSLewis this is an absolute disgrace there will be hundreds of families not going on holiday this year due to this. Can you please help/ post something

[TUI shambles @TUIshambles]

@hiscoe12345 Utter shambles of a company

[TUI shambles @TUIshambles]

@RobJack1916 @RovertheHill You couldn’t make it up 🫣🫣🫣

[The Point @hiscoe12345]

@SimonCalder @TUIshambles Even when systems aren't down, you get the same bullshxt from tui 130 mins awiting at check-in while the check-in staff takes selfies and play with each other's hair, then they have 3 meetings leavings customer thinking WTF is going on.

[Stephen O'Brien @RovertheHill]

@TUIshambles Utter shitshow from TUI. We were at Lanzarote airport for seven hours with no information. We even showed the one rep we managed to locate that the flight from Manchester had been cancelled and therefore there would be no plane from TUI update o line and they 1/2

[TUI shambles @TUIshambles]

@RovertheHill I don’t blame you. I had the worst experience with them in 2020, sh!t happens I get it but how they LIE TO YOUR FACE it’s just so infuriating. If they were just clear and honest it would save a lot of their problems. So sorry you’re going through this!

[Mitch Halley @MitchHalley]

4 adults and 4 children now sat at Birmingham airport stranded as no one will even contact them back. You do not deserve any custom and you are a disgrace. Their holiday has been booked and paid off for months!!!

[Mitch Halley @MitchHalley]

@TUIUK are the biggest disgrace ever. Cancelled my sisters holiday yesterday (the day before) and made them pay £400 extra to change holiday to a diff country. They have arrived at the airport today to be told their flight is cancelled which was apparently cancelled yesterday!!

[BBC Stoke & Staffordshire @BBCRadioStoke]

'Absolute chaos' after Tui flights cancelled https://t.co/YyZGcfHpwG