tuiuk

Got a question? We’re here to help, 8am-8pm, 7 days a week 😊

[tuiuk @TUIUK]

🚨IMPORTANT🚨We’re aware of multiple accounts impersonating TUI UK on Twitter. Please be aware that @tuiuk is our only official account, do not send any personal information to any other users as it may be a scam. If you’re unsure please tweet us or contact us on 0203 451 2688

[tuiuk @TUIUK]

@moashy_mango How exciting! ☀️ You're going to be really close to Nessebar, which is a beautiful place to explore. We hope you have a fantastic time in Sunny Beach and get the chance to visit Nessebar while you're there – it's full of charm and history.

Not long to go now! 💙✨ ^Kayley

[tuiuk @TUIUK]

@moashy_mango Love that Jordan! 💙✈️ Night flights do have their own rhythm, don’t they. Sounds like you’ve got your routine down perfectly! 😄 Any plans for your next trip yet? 🌍✨ ^Bethan

[tuiuk @TUIUK]

@si12424 I am sorry to hear you're having issues with our TUI app Scott. Could I kindly ask you to delete and reinstall the app, then sign back in? This often helps refresh the system and resolves any temporary glitches. ^Bethan 🌅

[tuiuk @TUIUK]

@moashy_mango That’s really special 💙✈️ First flights always stick with you, don’t they — there’s nothing quite like that mix of excitement and nerves in 2019.

Sounds like it left you with some great memories ✨ ^Kayley

[tuiuk @TUIUK]

@JordanAndrew218 Hey Jordan! You can use our 'Free Child Place Finder' linked below to find any remaining free child places ❤️ ^Kayley

https://t.co/RQgnp9F0nc

[tuiuk @TUIUK]

@Tayluur82 I'm sorry you feel this way, Kevin. We do make seat selection available for those who want to secure specific seats, and this is clearly shown at the time of booking. We appreciate it may not be ideal for everyone, and we’ll make sure your comments are shared. ❤️ ^Kayley

[tuiuk @TUIUK]

@gemmascx I can see we’ve contacted all customers to advise that flight BY7736 is delayed. New departure time is today at 17:35. Please arrive as planned, check-in time hasn’t changed. We’ll keep you updated via the TUI app, text and email, so please keep an eye on your phone. ^Bethan

[tuiuk @TUIUK]

@HerrDoktor7 I’m sorry you’re having trouble contacting us via the TUI app. In resort you can also reach us by phone on [phone] (calls from abroad may incur international rates), or by text on 80247 (text messages are charged at your standard network rate). ^Bethan

[tuiuk @TUIUK]

@EpictetusWally I'm sorry to read you experienced a flight delay and would like to apologise for the distress this must have caused. To make a claim for EC261 compensation please apply directly to us, by completing our online on this link. https://t.co/JI4DItYBXl ^Kayley

[tuiuk @TUIUK]

@SheikhKhaledd Like most holiday companies, we have a flexible pricing policy. This means we monitor how our holidays are selling and we also compare ourselves against our competitors' prices and then use this information to adjust our prices and current offers. ❤️ ^Kayley

[tuiuk @TUIUK]

@DFirman That is great to hear Dave, Please DM is with any clone account's you see, so we can take a look for you. Thank you. ^Jen ✈️

[tuiuk @TUIUK]

@hollie_jayne94 Hi Holly, I'm sorry to read about your recent experience with us. Can you send us a DM with some more details and we can look into and discuss this further. ^Heul

[tuiuk @TUIUK]

@staceygillesp16 Hi Stacey, sorry to hear about your experience. Can you send us a DM with the holiday details and we'll be happy to take a closer look. 🙂 ^Heul

[tuiuk @TUIUK]

@mast3rblack Hey there, I'm sorry to hear you can't check in online. Not to worry, it just means you need to check in at the airport instead 🙂 Have a great holiday!🙌 https://t.co/NEBc6n3pCX ✈️ ^Jess

[tuiuk @TUIUK]

@andycrosbie300 Hi Andy, sorry to hear your flight’s been delayed. For the latest updates, please check the TUI App and keep an eye on your emails and texts, as we'll reach out there if anything changes. ^Heul

[tuiuk @TUIUK]

@Thomas37824342 Hi Thomas, I can see we've just replied via DM, so we'll continue the conversation there. ^Heul

[tuiuk @TUIUK]

@Heart4988 Hi there, can you send us a DM with some more details and we'll be happy to help. 🙂 ^Heul