"Jaao... pehle Godrej se likh ke lao ki woh warranty nahi maante."
The moment Amazon asked me for a denial letter from Godrej, I was reminded of those classic Amitabh Bachchan movie dialogues:
*"Jaao... pehle us aadmi ka sign lekar aao jisne mere baap ko chor kaha tha!"*
Seriously?
I purchased a Godrej AC through Amazon.
I also purchased an extended warranty through Amazon.
When the AC developed an issue, I contacted Godrej. Their response was simple:
👉 Warranty not acknowledged.
👉 Service declared chargeable.
👉 Visiting charges collected.
I raised the issue with Godrej through the normal channels. Nothing happened.
I then escalated the matter to Mr. Kamal Nandi, Business Head & Executive Vice President, Godrej Appliances, hoping that a senior-level intervention would bring clarity and resolution.
Unfortunately, even that was in vain.
So I approached Amazon, from whom I had purchased both the product and the extended warranty.
And what was the resolution?
"Please provide a denial letter from Godrej."
Think about this for a moment.
A customer buys a product and an extended warranty from a platform. The brand refuses to honour it. The customer complains. Instead of investigating, the platform asks the customer to run around collecting documentary evidence from the very company against whom the complaint has been made.
In other words:
*"Please obtain a written confession from the accused and then we shall consider your complaint."*
When I could not produce this magical document, Amazon simply closed the complaint.
Funny? Perhaps.
But it also exposes a deeper problem.
Large corporations have perfected the art of passing the buck.
The brand points to the marketplace.
The marketplace points to the brand.
The customer keeps running in circles.
What is particularly disturbing is the complete absence of transparency. Decisions affecting consumers are taken behind closed doors. Complaints are closed without meaningful investigation. Consumers are expected to prove what companies themselves can easily verify through their own records.
I have now escalated the matter to the National Consumer Helpline and have also marked my complaint to Ms. Nidhi Khare, Secretary, Department of Consumer Affairs, Government of India.
As a former State Information Commissioner, I spent years advocating transparency, accountability and citizens' rights. It is therefore disappointing to experience first hand how difficult it can be for an ordinary consumer to obtain a fair hearing when faced with large corporate entities.
This issue is no longer merely about an AC, a warranty, or a service charge.
It is about a larger question:
If a consumer purchases a product and an extended warranty through a platform, who is accountable when that warranty is denied?
Until there is a transparent and effective mechanism that fixes responsibility, consumers will continue to be trapped in a maze where everyone sells accountability, but nobody accepts it.
@inidhikhare@jagograhakjago@GodrejAppliance@amazonIN
जानें तुलिका देवी से कौन से नंबर वाले लोगों को ज्यादा संघर्ष करना पड़ता है और कौन से नंबर वालों को मिलती है आसान जिंदगी. | News18DelhiNCR #Numerology#Astrology@tulika_devi👇
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इन्द्रियाणि पराण्याहुरिन्द्रियेभ्यः परं मनः।
मनसस्तु परा बुद्धिर्यो बुद्धेः परतस्तु सः॥ ३-४२
The senses are superior to the gross body, and superior to the senses is the mind. Beyond the mind is the intellect & even beyond the intellect is the soul.
-Bhagavad Gita
#lifequotes
ॐ ऐं सरस्वत्यै नमः॥
वसंत पंचमी की शुभकामनाएँ 💛🌼
साथ ही आज पतिदेव @rahulreports का जन्मदिवस भ��� है।
माँ सरस्वती उन्हें और आगे बढ़ने के लिए ज्ञान, बुद्धि और वाणी की शक्ति प्रदान करें। 🙏✨🧿
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2026 is your year of power, leadership & bold action 🔥✨
Numerologist Tulika Devi @tulika_devi
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Act boldly. Stay disciplined. Lead fearlessly.
▶️ Watch till the end 👁️🗨️
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2026 is your year of love, balance & emotional wisdom 💖✨
Numerologist Tulika Devi @tulika_devi reveals how self-respect and emotional maturity will strengthen relationships.
Love deeply. Respect yourself. Stay balanced.
▶️ Watch till the end 👁️🗨️
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2026 is your year of speed, skills & smart moves 🚀���Numerologist Tulika Devi @tulika_devi
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2026 is your year of creativity, confidence & expansion✨
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🚨 Mulank 2 Alert! 🚨
2026 is your year of emotional growth, powerful intuition & meaningful relationships ✨
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Numerologist Tulika Devi @tulika_devi reveals why this year can change your destiny.
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He faces serious allegations of financial irregularities in using a special Assam government grant to Gauhati University. His brother, Shyamkanu Mahanta - organiser of the North East Festival - is currently in custody for Zubeen Garg’s alleged murder.
#PhotoOfTheDay
Today, AJYCP leaders demanding the resignation of Gauhati University VC Dr. Nani Gopal Mahanta submitted a memorandum to him - and then posed for a photo with him.
What more do we need to see? 🤡
#Assam#JusticeForZubeenGarg