Shane B

I drink 10 cups of green tea a day

[Shane B @tuxedotsb]

@Avis I’m frustrated as my profile is set up to always charge my card in local currency of the rental and not convert on your end. However my last few rentals the charges were converted by you that I did not agree to. I need help ASAP

[Shane B @tuxedotsb]

@Chime I need urgent help, you’re still holding 2x pending transactions despite the transactions having already settled. Eed help ASAP. So far customer service has been beyond terrible

[Shane B @tuxedotsb]

@AirCanada hi, I need urgent help with my booking! I can’t get through the phone lines I’ve been waiting for 3 hours

[Shane B @tuxedotsb]

@RoyalMail hi, we sent a card tracked to Canada a few weeks ago and it still hasn’t arrived. Can you help?

[Shane B @tuxedotsb]

@Avis I returned my rental last Thursday when I left California but I still get messages to return my rental.

[Shane B @tuxedotsb]

@AirCanada I need urgent help with my flight. I need to be in LAX tomorrow.

[Shane B @tuxedotsb]

@ViewFromTheQ what’s the best time to get there to watch in the evening tomorrow?

[Shane B @tuxedotsb]

@Cex hi, my wife’s phone was stolen a few weeks ago and looks like the location was turned on at one of your shops. Is it possible to check the database if someone had sold it there?

[Shane B @tuxedotsb]

@RoyalMailHelp hi, I’ve messaged but have received no response for a few days. I need help asap

[Shane B @tuxedotsb]

@RoyalMailHelp hi, I need to have an item returned to sender as it was not delivered in time. Can you help please?

[Shane B @tuxedotsb]

@HMRCcustomers hi, how can I go about getting an old PAYE statement from 2016, 2017 and 2018?

[Shane B @tuxedotsb]

@virginmedia you’re internet is clearly down, get your status page updated!

[Shane B @tuxedotsb]

@British_Airways hi I need urgent help and I can’t get through customer service. So many errors and issues with @British_Airways at MXP airport

[Shane B @tuxedotsb]

@British_Airways I’ve done that, used multiple devices, in private modes. So not sure what else to do. I’m not using VPN

[Shane B @tuxedotsb]

@British_Airways I can’t book any Avios bookings on either the website or the app. What’s wrong?

[Shane B @tuxedotsb]

@British_Airways I keep getting a “There’s a problem with your request, please try again later” for the last two days

[Shane B @tuxedotsb]

@British_Airways it’s been 3x weeks since my last comms with Global Customer Relations. Can someone look into it please?

[Shane B @tuxedotsb]

@united I’ve been a loyal customer for 20 years and have been a premier gold or more the last 10 years. I’ve been on pat. leave for the last few months and was unable to travel. I’m extremely frustrated with the comms on requesting an extension or status challenge. Can you help?

[Shane B @tuxedotsb]

@British_Airways Hi, I am the passenger. My daughter who is 20 months old, her car seat was damaged and filed accordingly. Your team has not responded in nearly two weeks.

[Shane B @tuxedotsb]

@British_Airways I’ve been back and forth with the global customer relations team about damage to my daughter’s car seat. I provided the requested documentation and I have not heard back in nearly two weeks. Can you help?