The customer service doesnt know what is happening on the ticket, they dont know how to change service centre @OlaElectric@ola_supports@bhash . I really dont know who do you make a scooter and sell it if you cant handle the service. Its my hard earned money, who will bear cost
The vendor called to inform that vehicle cant be picked as the service team has kept it on hold. While calling ola CS, they say its not on hold. As per vendor they cant pick as its on hold I dont know whom to contact I dont know why did I pay for the service @OlaElectric@bhash
The vendor called to inform that vehicle cant be picked as the service team has kept it on hold. While calling ola CS, they say its not on hold. As per vendor they cant pick as its on hold I dont know whom to contact I dont know why did I pay for the service @OlaElectric@bhash
@OlaElectric I have been waiting for support on my scooter, as one of the ola exec informed technician will come to unlock the vehicle so I can take it for charging. But later I realized it was just bluffing and so I have booked ola RSA assistance by paying 2999. @ola_supports
@OlaElectric I have been waiting for support on my scooter, as one of the ola exec informed technician will come to unlock the vehicle so I can take it for charging. But later I realized it was just bluffing and so I have booked ola RSA assistance by paying 2999. @ola_supports
@OlaElectric my emergency ticket is in the same situation. Is there anyway that I can get my scooter unlocked and use it again? I literally regret for choosing ola. Waste of money and peace of mind
@OlaElectric even after a month my ticket is not even addressed. Someone just updated my ticket with a service centre appointment which I didnt because i cant even move the scooter then how can it be brought to service centre. I dont see another way to update it and created new
@OlaElectric even after a month my ticket is not even addressed. Someone just updated my ticket with a service centre appointment which I didnt because i cant even move the scooter then how can it be brought to service centre. I dont see another way to update it and created new
@OlaElectric I got a call after I posted in X that too at 6am in the morning, is that the time to call a customer. And then alas a new ticket is created which is still in progress. Where you claim 24 hrs response for an emergency request. I cant unlock or move my scooter.
@OlaElectric I got a call after I posted in X that too at 6am in the morning, is that the time to call a customer. And then alas a new ticket is created which is still in progress. Where you claim 24 hrs response for an emergency request. I cant unlock or move my scooter.
@OlaElectric Why my tickets are being closed without any update or any calls. I raised an emergency ticket as my scooter is immovable. It just got closed without any update #11688428
@OlaElectric i request your assistance. From the next day I received my scooter the air in scooter tyre was getting emptied in couple of days and I had to call the ola puncture assistance and they just filled the air.
@OlaElectric I have given the scooter at mahadevapura service centre on 26th. Could you please help to get the issue fixed. I don't even know what is happening to the scooter. It's already 4 days and I am asked to wait for another day.
@OlaElectric Ceat showroom will not replace it for us. The back tyre is losing air. Please suggest what to do. After spending around 1.7 lakhs I can't use the vehicle
@OlaElectric Thank you for the response. I am at the mahadevapura service centre now. But they are asking me to take it to the ceat shop as it's the problem with the tyre. I don't know what kind of service it is
Now as per the technician the wheel and it's time has a problem. It's after 5 days of registering for assistance someone turned up in the night 11.30. now I don't know how long I need to wait for the service.
@OlaElectric i request your assistance. From the next day I received my scooter the air in scooter tyre was getting emptied in couple of days and I had to call the ola puncture assistance and they just filled the air.
@OlaElectric l am waiting for a puncture assistance from 4 days. I have taken ola care to avoid the service hassles. But no hope, none helping or providing proper updates. From the time of scooter delivery I am regretting for getting an ola scooter
@bhash@OlaElectric I regret choosing ola. To get the scooter I don't know how long I have to chase. There is no hope on post purchase customer support. I do understand the delay but I can't understand why nobody knows why when the scooter is already ready in the delivery centre @bhash@OlaElectric
@bhash@OlaElectric
Wow I see that there was a bash on Diwali for you. I am begging ola customer care for delayed scooter delivery with no update on what is the delay. I saw my scooter in the delivery centre with the number plates attached but alas they won't give it to me
Customer care only asks to wait but can't say how long. They can't get supervisor on call or don't know any other escalation methods. They don't see any updates on the pending complaints. I have paid 1.7 lakhs 1.5 months back & suffering to get the delivery. @bhash@OlaElectric