Ubank

See money better and do money better with great rates, no monthly fees and an intuitive banking app.

[Ubank @UBank]

@Ghufran_Torwali You're most welcome! Have a wonderful rest of your day😊

[Ubank @UBank]

@Ghufran_Torwali Hi Ghufran, I wish we could help, but you've tagged us and we're ubank Australia. We're not associated or related to UPaisa or U Microfinance Bank Limited (U Bank) in Pakistan. Please contact them directly. We wish you all the best.

[Ubank @UBank]

@DavidDmacca Hi David, our interest rate criteria changed from 1 October 2025, which now requires your Save account balance to grow by at least $1 each month to qualify for the bonus rate. If you’d like more information or need help with anything else, please send us a DM.

[Ubank @UBank]

@Said_Merheb Hi Said, thanks for raising this. Following the recent RBA announcement, Ubank reviewed both home loan and savings rates. We aim to keep customers informed as early and clearly as possible. Please feel free to DM us if you’d like to discuss this further.

[Ubank @UBank]

Following the Reserve Bank of Australia’s decision to decrease the official cash rate by 0.25% per annum, Ubank will decrease home loan standard variable interest rates by 0.25% p.a.

Ubank’s Neat and Flex variable rate changes announced today will be effective 21 August.

[Ubank @UBank]

@paddington The bonus rate applies when monthly conditions are met, and the advertised rate clearly refers to the “bonus” interest rate.
To discuss this further, please send us a DM.

[Ubank @UBank]

@anon0xba05 Hi there, sorry to hear about your experience. Due to the rise in fraud and scams in the crypto space, Ubank may block some transactions to certain exchanges to help keep customers safe.

More info here: https://t.co/g5xxRLARkd

[Ubank @UBank]

@dl1161 Thanks so much for your feedback, David!🤩 We’re really glad to hear you’re finding the new Running Balance feature useful.

[Ubank @UBank]

@SavathPou Glad to hear it's been sorted. Please let us know if there's anything else we can help with.

[Ubank @UBank]

@arol_syd Thanks for raising this with us, Artemi. We appreciate the feedback, and will pass this on to the relevant teams as we continue reviewing our products.

[Ubank @UBank]

@Nigel_Searle Hi Nigel, let's help you out with this. Please send us a private message and we'll assist you further.

[Ubank @UBank]

@Bosley1007Barry We appreciate the feedback. Like any financial product, ours has Terms & Conditions. For our Save account, earning the Bonus Rate requires growing your total Save balance by at least $1 compared to the previous month’s closing balance.
Full details here: https://t.co/GC8OprfNvZ

[Ubank @UBank]

@GHCartland We appreciate your patience with this and are glad you're speaking with one of our Extra Care Specialists. They'll be able to assist you further.

[Ubank @UBank]

@GHCartland Hi Geoffrey, thanks for letting us know of your situation, and we'd really like to help resolve this. We'd like to put you in touch with our Extra Care team to help assist further with complex customer care. Please call us on 13 30 80 or [phone] if calling from overseas.

[Ubank @UBank]

@GHCartland We endeavour to assist all our customers but aren't able to access personal or account information here via Social Media. We'll do our best to assist you if you wish to proceed here.

You've mentioned identification. Have you been sent a link to complete a verification?

[Ubank @UBank]

@GHCartland We do want to help and resolve this however we're not able to do this via X or social media as we can't access your personal or account information. If you would like to communicate here further, please send us a private message, and we can proceed accordingly.

[Ubank @UBank]

@GHCartland I'm afraid we don't have direct numbers. You can give us a call on 13 30 80 and our Advisors will be able to assist you further. There are currently no calls in the queue, and you'll get straight through.

[Ubank @UBank]

@GHCartland We hear your frustration and would like to help. Please send us a private message, and we'll proceed accordingly.

[Ubank @UBank]

@GHCartland Hi Geoffrey, we're sorry to hear this. Let us help look into this further. Please send us a private message and we'll proceed accordingly.