Ubank

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[Ubank @UBank]

@Daz05708983Daz Sorry to hear, Daz. Please send us a private message and quote reference number T1705532, and we'll do our best to assist.

[Ubank @UBank]

Following the Reserve Bank of Australia’s decision to decrease the official cash rate by 0.25% per annum, Ubank will decrease home loan standard variable interest rates by 0.25% p.a.

Ubank’s Neat and Flex variable rate changes announced today will be effective 21 August.

[Ubank @UBank]

@Daz05708983Daz Hi Daz, we're sorry to hear about your experience. We'd really appreciate the opportunity to learn more about what happened. If you're open to it, please send us a private message, and quote reference T1705532. We look forward to hearing from you.

[Ubank @UBank]

@GracieBrownxox Sorry to hear this is still ongoing, and thanks for sharing this information. Should you require any assistance from us, please send us a private message.

[Ubank @UBank]

@GracieBrownxox We'd like to look into this for you further. Please send us a private message, and we'll proceed accordingly.

[Ubank @UBank]

@GracieBrownxox Glad to hear the discharge fee has been resolved. So we can assist with any further queries, please send us a private message and quote reference number, G1690097.

[Ubank @UBank]

@catzeeeeeee Hi Catze, we apologise for the delay. Let's help you out with this. Can you please send us a DM, and we'll look into this further.

[Ubank @UBank]

@YesIWatchReali1 We’re sorry to hear this! Please send us a private message and quote reference number P1673738, so we can take a closer look into this for you.

[Ubank @UBank]

@LordBeeston Hi, we're sorry to hear this. Let us help take a closer look. Please send us a private message, and we'll proceed accordingly.

[Ubank @UBank]

@musangking430 Hi Musang, we've replied to your DM.

[Ubank @UBank]

@detroit01 We're sorry to hear this. We understand how frustrating it can be when a payment is delayed & you're unable to get through as quickly as you'd like. We'd like to take a closer look. Please send us a DM with some additional details &reference B1611815 so we can investigate further

[Ubank @UBank]

@pi37093 Hi there, let's help look into this for you! Please send us a private message via our Socials (Facebook, Instagram or X) and we'll proceed accordingly.

[Ubank @UBank]

@Champ_Ratings 🥰

[Ubank @UBank]

@manukoreri We're sorry to hear this. Please send us a private message, so we can further assist. Please quote reference number Q1530381.

[Ubank @UBank]

@Ghufran_Torwali You're most welcome! Have a wonderful rest of your day😊

[Ubank @UBank]

@DavidDmacca Hi David, our interest rate criteria changed from 1 October 2025, which now requires your Save account balance to grow by at least $1 each month to qualify for the bonus rate. If you’d like more information or need help with anything else, please send us a DM.

[Ubank @UBank]

@Said_Merheb Hi Said, thanks for raising this. Following the recent RBA announcement, Ubank reviewed both home loan and savings rates. We aim to keep customers informed as early and clearly as possible. Please feel free to DM us if you’d like to discuss this further.

[Ubank @UBank]

@paddington The bonus rate applies when monthly conditions are met, and the advertised rate clearly refers to the “bonus” interest rate.
To discuss this further, please send us a DM.