@PostOffice@PostOffice@Collinson can someone help rather than fob me off asking to call the claims team as they DONT do anything. They have escalated and expedited my claim on a twice weekly basis since the beginning of March, why hasn’t it been dealt with by now?
@PostOffice@PostOffice they are no help whatsoever- absolutely appalling customer service, I’m having to raise a complaint via the ombudsman because I’m getting nowhere with the claims team - managers are NEVER available to speak to, they can’t put me through to the claims assessor
@PostOffice They are unable to offer any help or provide an update on when the claim will be processed. It’s absolutely impossible to escalate or get a response out of them. Appalling service
@PostOffice Travel insurance claim: raised claim and a complaint early March, chased weekly, promised updates but nothing. No manager, no callback, no escalation. What are you doing about this? @Collinson
@PostOffice Travel insurance claim: raised claim and a complaint early March, chased weekly, promised updates but nothing. No manager, no callback, no escalation. What are you doing about this?
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