Udit

#Technology #Marketer, #photographer, #traveler #digitaltransformation#software#RPA#UiPath

[Udit @udit_agarwal]

In the age of AI and customer context @1mgOfficial is living in old age delivering the pathetic customer experience. Hope they do better

[Exotel @Exotel]

Most companies think they're doing AI in CX.
What they're actually doing is giving their agents a better tool. The human is still in every conversation. AI is just making them slightly faster. The real shift, the one that changes CX entirely, is when AI runs the conversation, and the human is in the loop. That model exists. Our customers are already running it. And the results aren't incremental, they're structural.

At #EngageX, our CEO @shivku isn't going to explain this on a slide. He's going to do it. Not through a voicebot. Not a scripted dialler. Not a recorded demo. We go live, unrehearsed, in front of 250 leaders on 21st May.

Watch Shivku explain the concept. Come to EngageX on 21st May to see it happen.
Taj Lands End · Mumbai · @CNBCTV18News @ForbesIndia India
#EngageX2026 #AgenticAI #CXtoThePowerOfAI #AIinCX

[Udit @udit_agarwal]

What a sad of government run offices in Karnataka @CMofKarnataka @narendramodi . This is RTO office in KR Pura bangalore at 11AM

[Udit @udit_agarwal]

@qatarairways 2 bookings for our family , here are the details
1. Nitika Verma, Kashvie Agarwal and Udit Agarwal
2. 9811069688 and 8095101280
3. 7th Feb and 26th Feb
4. [email protected] and [email protected]
5. Pls share alternate partner flight options to avoid Gulf

[Udit @udit_agarwal]

@qatarairways pls help

[Udit @udit_agarwal]

@qatarairways - please accept and share routing on partner airlines , the new policy is becoming difficult to reach destination and avoid the gulf corridor. Atleast prioritise families with small children .

[Udit @udit_agarwal]

@AskBAW_Service it seems too many imposter accounts? Can’t figure out which one is authentic @askcarehubteam

[Udit @udit_agarwal]

@support42001 [phone] , complaint no 10522432 .

[Udit @udit_agarwal]

Minimum of 15 mins of IVR wait time @britishairways ? Customer experience ?

[Udit @udit_agarwal]

Beware of putting avios @British_Airways , the transfer to partner airlines is tedious and very time consuming, customer service teams are clueless and unable to help. Customer experience is at its worst .

[Udit @udit_agarwal]

@atulkasbekar This country is taken for ride by politicians and government

[Udit @udit_agarwal]

@ICICIBank_Care Why it’s taking so long to update status , it should have happen automatically after fulfilling all criterion. You just wasting my tier status duration

[Udit @udit_agarwal]

@ICICIBank_Care having a bad experience with emirates emerald card, even after conditions r fulfilled, the team doesn’t update. The worst part is customer care team, they don’t know how to help, team doesn’t respond to emails, AI voice boy containment rate is poor. What to do ?

[Udit @udit_agarwal]

@ICICIBank_Care Requesting an update

[Udit @udit_agarwal]

@ICICIBank_Care I am unavailable until 2:30PM IST. Today . After multiple attempts reaching out , I got the service request - SR 1099021369. Pls act on it. And this entitled and earned not complimentary .

[Udit @udit_agarwal]

@ICICIBank_Care Sent , let’s see how can you resolve

[Udit @udit_agarwal]

@CNBCTV18News @Exotel @SaaSWaltz @ShrutiMishra_ Loved it . AI Humans better together

[CNBC-TV18 @CNBCTV18News]

🚨@Exotel launches Harmony - a next-gen #AI CX platform unifying voice, messaging, video and AI into one intelligent OS

With ambitions of double-digit FY27 growth @SaaSWaltz joins @ShrutiMishra_ to break down tech, market opportunity and why human-assisted AI is the future of CX

[Udit @udit_agarwal]

More than 10 calls, 10 days + registered complaint, rude behaviour by sales and service guys, introducing you @EurekaForbes to experience it all. Haven’t got this worse with any brand till now

[Rajesh Kumar Jindal @rajeshkjindal]

Kickoff episode of Decoding B2B Marketing just dropped
One episode in. A thousand conversations to go

If you haven’t heard it yet, now’s a great time to dive in. 🎧

YouTube : https://t.co/aPM6VtZr3O

Spotify : https://t.co/dTuRZcfvDQ

Let’s keep the conversation going!