Richard Morton

Senior Sales Engineer @uniphore, #conversationalAI, #automation. Views my own.

[Umesh Sachdev @Umesh_Sachdev]

Our latest innovation, Q for Sales, is a finalist in @ventanaresearch's Annual Digital Innovation Awards, which recognize the top vendors who advance tech, drive change and increase value for customers. Thank you, Ventana and @marksmithvr!
https://t.co/7AI0UFqMfk

[Richard Morton @uniphoreRM]

Congrats @uniphore on making it to the AI 50 List from @forbes! Exciting times! https://t.co/Vv7KvpUnCp

[Richard Morton @uniphoreRM]

Uniphore CEO, @Umesh_Sachdev, spoke to @Mint_Lounge on all things conversations. He talks about how it all started, becoming a unicorn and our plans for the future. Something really special is happening here at @Uniphore and I'm excited to be a part of it! https://t.co/Zmpl4sdidV

[Richard Morton @uniphoreRM]

8x8 provides the only integrated #cloudplatform for #contactcenter, #voice, #video, #chat, and #APIs: @8x8 eXperience Communications as a Service. Get a high-level overview on how 8x8 #XCaaS can help your organization with its #digitaltransformation goals. https://t.co/Tsm182fDiZ

[Richard Morton @uniphoreRM]

At @8x8, we are proud to deliver the industry’s first integrated #cloud phone and #contactcenter solution to support the business requirements of multinational enterprises with operations in #Russia. Read more here. #UCaaS #CCaaS #XCaaS https://t.co/FBoZVYsykY

[Richard Morton @uniphoreRM]

At the heart of many successful #digitaltransformations is the trend toward integrating #UCaaS and #CCaaS to supercharge collaboration, productivity, and insights. Join experts from @vmbusiness and @8x8 on October 21 to learn more. Register now! #XCaaS https://t.co/1K7LdURZok

[Richard Morton @uniphoreRM]

Next week, catch @8x8 at #ICMIccExpo–A Digital Experience to hear about the power of #UC & #CCTR integration! Haven’t purchased your event pass yet? Register with the discount code “8X8VIP” for complimentary Standard & All Access passes! #XCaaS https://t.co/YZauJyaeeM

[Richard Morton @uniphoreRM]

Congrats to @Brave for launching Brave Talk, powered by @8x8’s Jitsi as a Service, a new feature that allows users to collaborate online in a #privacy-preserved #videoconferencing environment. Read more in this blog. #CPaaS #JaaS @jitsinews https://t.co/Xh4jafBLnL

[Richard Morton @uniphoreRM]

At @8x8, we’re pleased to deliver a new tailored #communications experience that uniquely blends traditional #UC & #CCTR capabilities for the receptionist role of the #hybridwork era. Introducing: 8x8 Frontdesk. #XCaaS #futureofwork #FreetheFrontdesk https://t.co/cbtLmFi6gR

[Three Peaks Brewery @3PeaksBrewery]

Fancy a challenge? From Thursday you can attempt all The Three Peaks from comfort of The Rising Sun in Blacko. Come and try all our beers in one place! #Threepeaksbrewery #YorkshireThreePeaks #ThreePeaksChallange #TheRisingSunInnBlacko

[Richard Morton @uniphoreRM]

This episode of the OpenTalk series will cover how @8x8 #ContactCentre and #MicrosoftTeams can be combined to create a real-time #CX ecosystem that drives additional operational efficiency and faster first-call resolution times. Register now! https://t.co/rbTEpzebgK

[Richard Morton @uniphoreRM]

Local councils are addressing an array of challenges using #cloud communications. These three examples provide insights into how cloud communications can help your organisation strengthen service delivery resilience at a lower cost. https://t.co/RI70EesHWG

[Richard Morton @uniphoreRM]

Companies can now eliminate boundaries between #EX & #CX. So what’s their solution for X? @8x8 eXperience Communications-as-a-Service brings the "X" to #CaaS. Download the @Metrigy Research Report to learn the benefits of an #XCaaS approach. #UCaaS #CCaaS https://t.co/9RpjbkHVIC

[Richard Morton @uniphoreRM]

More than half of #CCTR agents now use 6+ channels to communicate with customers and 5+ to communicate internally. 58% say channel silos are negatively impacting #CSAT. Learn more about the current state of the #contactcenter in this infographic. #CX https://t.co/OiusUYcA3q

[Richard Morton @uniphoreRM]

To improve the patient experience, you need visibility. This video explains how NHS Trusts can quickly assess the patient’s communication journey by using @8x8 Experience Analytics to help identify any friction points & fine-tune the overall experience. https://t.co/9rHrc9djnv

[Richard Morton @uniphoreRM]

For local councils to better tailor experiences, it’s important to have direct insight into the residents’ communication journey. With @8x8, councils can quickly identify friction points & take immediate action to ensure easy & effective #communication. https://t.co/rQVDxhIaWu

[Richard Morton @uniphoreRM]

The global momentum for @8x8 continues. @Frost_Sullivan’s Research VP highlights the business benefits of 8x8’s expansion into China. #UCaaS #CCaaS #CX #EX https://t.co/33xj5qzqM4

[Richard Morton @uniphoreRM]

Take a look at how #retail giant @Halfords_uk modernised their employee and customer communications with @8x8 technology and realized record-breaking profits. Read the case study for details. #CX #EX #CCTR #cloud #communications https://t.co/sM9cc4UR5e

[Richard Morton @uniphoreRM]

Do you have visibility into your omnichannel #CCTR for real time adherence (RTA) today? Trudy Cannon of @MonetSoftware and Andressa Marlan of @8x8 recently shared 5 steps to tackle adherence and maintain RTA visibility. Catch up on the session here. https://t.co/SqnWZ3PauJ

[Richard Morton @uniphoreRM]

Give #MicrosoftTeams users advanced #voice capabilities—in the interface they already use. Discover the trend towards an integrated voice approach that is easy to implement and use in any Teams environment. Read the @TalkingPointz report by @DaveMichels: https://t.co/32jzQaLtSF