Devin Kerr

UX Designer for SUNY Upstate Medical University

[Devin Kerr @unwrittendevin]

Guess the only thing to do now is figure how to get off this thing…

[Devin Kerr @unwrittendevin]

I am trying this thingy out... mostly to annoy Mike cause he thinks Micro-blogging is passé

[Devin Kerr @unwrittendevin]

I am in agreement, this micro-blogging thing is passé…

[Devin Kerr @unwrittendevin]

I am trying this thingy out... mostly to annoy Mike cause he thinks Micro-blogging is passé

[Devin Kerr @unwrittendevin]

@AskAmex @Lowes customer service has at least conducted a review and they tell me AMEX has received the funds from their records. Why is AMEX not able to conduct a review as well?

[Devin Kerr @unwrittendevin]

@AskAmex How can I resolve a dispute with my AMEX Gift cards if the merchant emphatically states they reimbursed the gift cards in question but Gift Card customer service does not have a mechanism to double-check if the merchant returned the funds?

[Devin Kerr @unwrittendevin]

@AskAmex I have called that number, and received no help, just to call @Lowes. I did talk to an associate at AMEX Gift Cards that said she would start a claim and asked for my email, but I have not received an email and when I asked about my claim number, no one acknowledges it exists

[Devin Kerr @unwrittendevin]

@AskAmex @Lowes My question is how do I get AMEX and Lowes to review the transaction details and see where there was a miscommunication. If this was a credit card, there is a way to review the charges. Why does AMEX not have a way to initiate a review on gift cards?

[Devin Kerr @unwrittendevin]

@AskAmex @Lowes Correction... Lowe’s initiated a return to both my VISA credit card and my AMEX gift cards on 12/14. My credit card charges were reversed, but the AMEX charges still were processed

[Devin Kerr @unwrittendevin]

@AskAmex @Lowes However on 12/15 the cancelled transaction still completes and $675 of my gift card balance is taken. Lowe’s customer service swears they funds have been transferred and they have reviewed the case. Why does AMEX not have a process to review if funds were returned?

[Devin Kerr @unwrittendevin]

@AskAmex I have, multiple times. I get the same answer to call the merchant. The merchant then tells me that AMEX received the funds. Call AMEX and they give me the same script that there is no method to review if a refund was issued

[Rutger Bregman @rutgerbregman]

Me @Davos. ‘Stop talking about philanthropy, start talking about taxes.’

[Devin Kerr @unwrittendevin]

@MarkMpotter17 Are political candidates allowed to put signs on school property? This is what I saw at 8 this morning at Elmcrest Elementary.

[Devin Kerr @unwrittendevin]

@maddow Could Trump fire Sessions & make an Aug recess appointment to fill Attorney General, placing a loyalist to then fire Mueller?

[Hillary Clinton @HillaryClinton]

People in covfefe houses shouldn't throw covfefe. https://t.co/M7oK5Z6qwF

[Shauna Keating @shkeating]

DESIGNERS 👏 SHOULD 👏 CODE 👏
agreed, @cap. #createupstate

[Taira Perrault @tairaperrault]

An amazing scale by @cap. How do you rate how you feel? If everything is important than nothing is important #CreateUpstate

[Carter Wilkerson @carterjwm]

HELP ME PLEASE. A MAN NEEDS HIS NUGGS