upGrad Support

Sirf Naam Ki Nahin, Kaam Ki Degree.

[upGrad Support @upGrad_support]

@Sushant_198 Hi, We regret to hear about your experience. At upGrad, we take learner concerns seriously & are committed to providing support throughout the learning journey. Kindly share your registered email ID via DM for further review of the matter & connect with you accordingly.

[upGrad Support @upGrad_support]

@AkshTomar3 Hi, We would like to reiterate that Ms. Dhaani has already been updated on this matter through the appropriate channels. We are directly in touch with her & are addressing the concerns raised. We request you to allow us to continue communicating with her directly on this matter.

[upGrad Support @upGrad_support]

@AkshTomar3 Hi Aksh, We would like to inform you that Ms. Dhaani has already been updated on this matter through the appropriate channels. We are in direct contact with her and will communicate with our registered learner regarding the concerns raised.

[upGrad Support @upGrad_support]

@bskumar88 @GmaiMaity @upGrad_edu @ed_upgrad @timesofindia @IITKgp @EduMinOfIndia @pissedconsumer the matter. Should you require any further clarification, please DM us. (2/2)

[upGrad Support @upGrad_support]

@bskumar88 @GmaiMaity @upGrad_edu @ed_upgrad @timesofindia @IITKgp @EduMinOfIndia @pissedconsumer We regret the inconvenience caused. However, we would like to clarify that your refund request was not denied and the refund was processed on 7 Oct '26, in accordance with the applicable policy. We request you to kindly consider these facts and refrain from misrepresenting (1/2)

[upGrad Support @upGrad_support]

@AkshTomar3 Hi Aksh, We would like to inform you that Ms. Dhaani has already been updated on the matter through appropriate channels. We understand your concerns; however, as per the applicable policy, a refund is not feasible once the batch has commenced. We appreciate your understanding.

[upGrad Support @upGrad_support]

@bskumar88 Hi, as communicated earlier, your refund will be processed within 30 working days from the date of submission of all required documents. We request you to kindly allow the stipulated timeline for the process to be completed. Thank you for your patience.

[upGrad Support @upGrad_support]

@bskumar88 Hi, Kindly note we have already communicated that refund will be processed within 30 working days from the date of submission of all required documents. We appreciate your patience while the process is completed. Please DM us if you require any further clarification.

[upGrad Support @upGrad_support]

@AkshTomar3 Hi Aksh, thank you for reaching out. Our team is actively in touch with Ms. Dhaani, and the necessary details have already been communicated to her through the appropriate channels. We remain committed to addressing her concerns within the defined terms and conditions.

[upGrad Support @upGrad_support]

@AkshTomar3 Hi Aksh, thank you for reaching out. Our team is actively in touch with Ms. Dhaani, and the necessary details have already been communicated to her through the appropriate channels. We remain committed to addressing her concerns within the defined terms and conditions.

[upGrad Support @upGrad_support]

@bskumar88 Hi Shivkumar, We understand your concern. As per the applicable policy, the refund amount is ₹1.8 lakh. The ₹10,000 processing fee is deducted, which is also clearly mentioned in your Offer Letter. We request you to kindly refer to your Offer Letter for further details.

[upGrad Support @upGrad_support]

@rajudas_x Hi Raju, We understand your concern and regret the inconvenience caused. Kindly DM us your contact details so we can check our records and, take the necessary steps to remove them from our system, and ensure that you do not receive any further communication from us.

[upGrad Support @upGrad_support]

@bskumar88 @upGrad_edu applicable TAT remains 30 working days. (2/2)

[upGrad Support @upGrad_support]

@bskumar88 @upGrad_edu Hello Shivkumar, We have already shared all relevant information with you over email, including the applicable refund processing TAT. Your refund request has not been denied at any point. We request you to kindly refrain from repeatedly misrepresenting the matter, as the (1/2)

[upGrad Support @upGrad_support]

@itshardysingh Hi, We’re following up on our earlier response and are awaiting your details to take this forward. Kindly DM us your registered email ID and contact number so our concerned team can review the matter and assist you with an appropriate update. We look forward to hearing from you.

[upGrad Support @upGrad_support]

@itshardysingh Hi, We’re following up on our earlier response and are awaiting your details to take this forward. Kindly DM us your registered email ID and contact number so our concerned team can review the matter and assist you with an appropriate update. We look forward to hearing from you.

[upGrad Support @upGrad_support]

@itshardysingh Hi, We regret to hear about your experience. We would like to review the matter and assist you appropriately. Kindly DM us your registered email ID and contact details so we can have the concerned team look into this and get back to you with an update.

[upGrad Support @upGrad_support]

@itshardysingh Hi, We regret to hear about your experience and understand your concerns. We would like to review the matter and assist you appropriately. Kindly DM us your registered email ID and contact details so we can have the concerned team look into this and get back to you with an update

[upGrad Support @upGrad_support]

@bskumar88 Hello Shivkumar, We have already shared all relevant information with you over email, including the refund processing TAT. At no point was your refund request denied. We request you to kindly avoid misrepresenting the matter. The applicable TAT remains 30 working days.

[upGrad Support @upGrad_support]

@bskumar88 We have already shared all relevant information with you over email, including the refund processing TAT. At no point was your refund request denied. We request you to kindly avoid misrepresenting the matter. The applicable TAT remains 30 working days.