deon

urbanist | photographer | maker

[deon @urbangritter]

Consumer gave Polomano 1 star via @Trustpilot https://t.co/gsKnrJZRcI

[deon @urbangritter]

@Qantas NOT the Spirit of Australia. After some hasty platitudes @qantas is doing nothing about charging $8349.49 for a $4914.32 fare.
Apparently charging 70% extra to redeem a flight credit is “in accordance with “standard terms and conditions” #qantasflightcredits

[deon @urbangritter]

@Qantas why won’t you answer our emails about the $8500 flight credit fare you charged us while the same fare was available online for $5000?

[deon @urbangritter]

@GemmaTognini @airbnb customers asking why they can’t get refunds for WA travel ban cancelations?

[deon @urbangritter]

@Airbnb profiteering from WA border closures by pocketing cancelled bookings. Can travellers have confidence booking with their service? @westaustralian @couriermail @GemmaTognini

[deon @urbangritter]

@airbnb_au @SurfingAus @RealOwenWright @Airbnb @westaustralian @theage @couriermail @AirbnbHelp #donthelp

[deon @urbangritter]

@airbnb_au @SurfingAus @RealOwenWright Travel ban chaos as @airbnb refuses to refund WA customers @westaustralian @theage @couriermail

[deon @urbangritter]

@airbnb_au @AirbnbHelp are #nohelp #airbnbdonthelp

[deon @urbangritter]

@airbnb_au Don’t use Airbnb they won’t refund during travel bans!

[deon @urbangritter]

@airbnb_au @SurfingAus @RealOwenWright Why won’t you refund our money from covid travel bans? Six months on and I’m still getting the run around?

[deon @urbangritter]

@Airbnb Don’t book with Airbnb - no service whatsoever. Still waiting on refund 6 months on!

[deon @urbangritter]

@Airbnb Don’t book with Airbnb! If there are issues with the booking they won’t help you. Six months on still waiting on our refund due to government #Covid_19 #travelbans #airbnbdonthelp

[deon @urbangritter]

@TravisSwaim @AirbnbHelp @Airbnb If they are 100% service they why don’t they deliver? I’ve used them 32 times so they certainly have a return out of me. Surely recovery from #Covid_19 involves travel flexibility. @Qantas understands why don’t @Airbnb

[deon @urbangritter]

@TravisSwaim @AirbnbHelp @Airbnb I mean they don’t own any real estate at all - it is 100% an agency service right? #service #airbnbdonthelp

[Airbnb Help @AirbnbHelp]

@urbangritter Hi there, thanks for bringing this to our attention. We’d like to take a closer look. Could you send us the email address associated with the Airbnb account via DM? We'll follow up from there. https://t.co/WCQEFGIlXC

[Airbnb Help @AirbnbHelp]

@urbangritter We would like to assure you that the concerns have already been conveyed and a member of the specialized team will be in touch as soon as they have an update. If you require any further assistance, feel free to get back to us via DM, and we'll follow up with you on it. https://t.co/WCQEFGIlXC

[Travis Swaim @TravisSwaim]

@urbangritter @AirbnbHelp @Airbnb Wonderful customer service they have right? Just the absolute worst company I've ever had the displeasure of dealing with. Gotta love their continuous gaslighting!

https://t.co/OI7e2NFclP

[deon @urbangritter]

@AirbnbHelp No let’s not talk about it in private so you can make more excuses about not refunding us during a travel ban. Don’t use @Airbnb because when you are banned from travel they keep your money and certainly will NOT #help @AirbnbHelp

[deon @urbangritter]

@georgewgrundy @AirbnbHelp @BachcareNZ I had the same problem with @AirbnbHelp - still no resolution on our refund! Did you get it resolved?

[Financial Review @FinancialReview]

The 27-year-old Australian urban planning firm joins the Canadian giant to meet the changing and growing demands of urban design. https://t.co/dpJmMqtfeV