Carey Curtis

Professor of City Planning and Transport; Chair Editorial Board and Research Articles Editor @UPRjournal; Accessibility planning; SNAMUTS

[Carey Curtis @Urbtransplanner]

@RobynSydney Best wishes in your next ventures!

[Carey Curtis @Urbtransplanner]

@Jb1379245 @British_Airways May I ask how long it took for your bag to be returned and whether you found the tracer website helpful. I am DMing BA on Twitter but appears to be a robot not a person genuinely trying to problem solve

[Carey Curtis @Urbtransplanner]

The ‘Handbook for Sustainable Transport’ https://t.co/fGOvDzxaCP inspires UK secondary school teachers 👏🏻👏🏻 to fellow authors. Big thanks to Kit @geogramblings and team for such a fun conversation

[Carey Curtis @Urbtransplanner]

@yamielleay @heatherheathest @British_Airways Ok! What is the service number? I have all night since I’m staying at the airport hotel before flying back in the morning. I won’t give up looking! How many bags are there?

[Carey Curtis @Urbtransplanner]

@PennyBurnard @tara_sarper @British_Airways Yes same experience here. But now I’m wondering if the response here is real or just a robot?? The phone folk just read the webpage I can see myself - as in incorrect!

[Carey Curtis @Urbtransplanner]

@PennyBurnard @tara_sarper @British_Airways Me too - trip cost a fortune from home in Australia - instead of a relaxing holiday in France I feel stressed, distracted and unable to relax. I’m so sorry that their actions/inactions are causing this for you too. The lack of genuine problem solving response is unbelievable

[Carey Curtis @Urbtransplanner]

@yamielleay @heatherheathest @British_Airways Were you able to pick it up? I go back through LHR on Thursday - but how do they find your bag in that lot - it looks totally disorganised?

[Carey Curtis @Urbtransplanner]

@heatherheathest @British_Airways I’m in the same situation Heather - it’s eating away at me now - just silence and no real help from tracker, BA Twitter, or the phone calls - just evasive non information. Wonder what is going on??

[Carey Curtis @Urbtransplanner]

@PennyBurnard @tara_sarper @British_Airways Same here missing since Thursday 25th - was on the lhr to Toulouse flight - how about you? It feels like being burgled - no one wants to solve the problem - what is going on?

[Carey Curtis @Urbtransplanner]

@si_abley @British_Airways Hi Simon - wondering how you discovered where your bag was when you got back to LHR? I return on Thurs and assuming my bag never left LhR hoping I can get it back then (missing since 25th May) before heading home to Australia

[Carey Curtis @Urbtransplanner]

@British_Airways day 4 and no luggage, bag tracker still showing this despite that flight being cancelled. Phone calls not resolving the situation - latest one said oh it must be in TLS as it is showing being sent as below 🤬. Please contact me and resolve #BritishAirways

[Carey Curtis @Urbtransplanner]

@British_Airways #BritishAirways now day 4 without my luggage from flight BA374 - tracker site is still showing it bring sent on a cancelled flight to Toulouse last Saturday. BA you are not replying to the DM

[Carey Curtis @Urbtransplanner]

@SimonCalder Hey Simon - what compensation for those of us that flew on 25th May but they didn’t bring our bags! Now 3 days without gear and webtracker hopeless. Been 9 flights to same airport from lhr since - but still no bags

[Carey Curtis @Urbtransplanner]

@JWWork_ @British_Airways I have the same problem - it’s just one more thing to stress you - like getting 4 emails in a row asking you to describe contents. Just need bag to be sent on a flight to me asap - 3 days now and no useful info - been at least 7 flights here since then

[Carey Curtis @Urbtransplanner]

@WilsonTball @British_Airways Hi Wilson - can confirm failure to update over same period too - waiting on luggage from LHR to Toulouse

[Carey Curtis @Urbtransplanner]

@British_Airways Thanks - I am checking status - keeps showing bag arriving on 26 May on a flight that was cancelled 🤬 the link is faulty as showing wrong bag type despite many times updated by me. No one answers the help line. This is not customer service. Ruined hols

[Carey Curtis @Urbtransplanner]

@British_Airways BA374 arrived TLS 25may without bags. Silence on where bags are and when expected - still showing arriving on a flight cancelled yesterday. Please rectify info and give me my bag back. Cust services not answering phone - hopeless #BritishAirways

[Carey Curtis @Urbtransplanner]

@SimonCalder What about compensation when they fly you (on Thursday) but not your luggage - then fail to get it to you - now mia - some holiday with no clothes etc - want more than just the cost of buying essentials after they ruin a holiday

[Carey Curtis @Urbtransplanner]

@British_Airways BA374 arrived TLS 25may without bags. Silence on where bags are and when expected - still showing arriving on a flight cancelled yesterday. Please rectify info and give me my bag back. Cust services not answering phone - hopeless

[Carey Curtis @Urbtransplanner]

@TaniaLevenfiche Yep - I’m in the same boat - no information on web site for missing luggage and no one answers the phone