Vipul Chejara

Enthusiast Photographer | Painter | Food Lover | Experi-mental | Photo-shop Artist | Amateur Runner | Ocassional Traveller | MS Excel Pro

[Vipul Chejara @vIp1388]

@airtelindia @airtelnews would like to have my connection disconnected. 4 off last 6 days wifi has not been working. It starts with a shutoff for whole area and then never resumes until a complaint is raised. The service has just turned from bad to worse in the area.

[Vipul Chejara @vIp1388]

@AmazonHelp @amazonIN @amazon @amazonIN following up on fake delivery attempts. Kept pushing for cancellation of order which I refused. Now themselves made the cancellation order and pickup. Now even for pickup they are doing #fake collection attempts. #Scam

[Vipul Chejara @vIp1388]

@amazonIN this is unacceptable!

Order: 171-4523252-9763513 (Defective – cracked body) Replacement: 406-2316246-9007537

3 DAYS of FAKE delivery attempts - No calls, No visits, False updates: “recipient unavailable / OTP not shared / refused delivery”

@SharkNinja

1/5

[Vipul Chejara @vIp1388]

@AmazonHelp No update yet despite complaint filed with National Consumer Helpline (Docket No: 9131878).

@AmazonHelp @amazonIN — please investigate false delivery attempts and resolve.

[Vipul Chejara @vIp1388]

@jaagograhakjago Complaint registered with @nch1915

Docket No: 9131878

@AmazonHelp @amazonIN - Fake delivery attempts & forced cancellation cannot be accepted.

[Vipul Chejara @vIp1388]

@jaagograhakjago Now Amazon cancels replacement & asks me to cancel order.

How does a customer “refuse” something that was never attempted?

This needs accountability.

[Vipul Chejara @vIp1388]

@AmazonHelp Totally ridiculous. No attempt to deliver the product or even a phone call.. and after 3 days of delayed delivery @amazon cancels the order citing it was rejected by the customer.

[Vipul Chejara @vIp1388]

Hey @amazonIN, can you track where my order 406-2316246-9007537 is? Waiting for it since 2 days and looks like your customer associates can't track. The delivery team is trying to attempt delivery since 2 days- but not sure to whom and without even trying to give a phone call.

[Vipul Chejara @vIp1388]

@AmazonHelp Tired of these chatbot like responses. Do you even know where the package is and why is it not getting delivered? @AmazonHelp @amazon @amazonIN This is certainly going to be my last purchase after all this stupid hassle

[Vipul Chejara @vIp1388]

@groww_cs With the same reply that your associates give "will be resolved soon". Where is the accountability of timeline. No action from 3 weeks at all.

[Vipul Chejara @vIp1388]

@_groww Extremely disappointing support experience. Tickets 25547871 25636892 25700669 25686489 pending for over 3 weeks. Almost daily assurance of "will be resolved in 24 hours" but zero action. Need urgent resolution pls.

[Vipul Chejara @vIp1388]

@AmazonHelp Ridiculous customer support @amazonIN Your guys can't even track where the package is even with a 3 day delayed delivery. Makes me think you don't want to deliver the product being a warranty replacement and then will say replacement warranty period got over. @SharkNinja

[Vipul Chejara @vIp1388]

@AmazonHelp Yes an email with another standard response of will get in touch in 24 hours. What action did the customer support who got in touch last night has taken so far to ensure the delivery? Already a delay of 3 days.

[Vipul Chejara @vIp1388]

@AmazonHelp No updates on the delivery yet,apart from the standard responses

[Vipul Chejara @vIp1388]

@AmazonHelp Still neither deliverd nor a single phone call.

[Vipul Chejara @vIp1388]

@AmazonHelp The link you shared is customer service chat. I have already contacted 5 different associates today and you can go thru the chat for details.

[Vipul Chejara @vIp1388]

@AmazonHelp I have been contacting with your associates since morning. They promised to have spoken to delivery team.. trying to get delivery by 3PM then 5pm then 7pm.. and then I get a message that recipient didn't receive as OTP was not available. I am not sure whom they are delivering it

[Vipul Chejara @vIp1388]

@bankofbaroda what have you learned from covid if i have travel to branch just for linking a aadhar. May be you can digitalize these small processes?