val alker

Energetic housing and training professional committed to tenant engagement. Previously Tpas Training Manager, now at Onward Homes. Views my own.

[leanne baldwin @_leannebaldwin_]

Engagement and regulation spotlight session with Jack, Julia and Anne-Marie #Listening #Learning #Delivering #Collaboration #TpasConf25 @tpasengland

[val alker @ValAlker]

@Kashmiristreet1 are you open tomorrow? Thanks

[val alker @ValAlker]

Fantastic session on engagement toolkits at RING hosted by Weaver Vale yesterday with Kathy ⁦@NHC⁩ and ⁦Helen ⁦@StockportHomes⁩ - a mention for ⁦@Onward_Homes⁩ retrofit engagement too

[val alker @ValAlker]

https://t.co/egVjgDRsne Definitely more challenging and reflect tenants priorities I think - looking toward to hearing what our customers have to say about them

[val alker @ValAlker]

Debating what needs to happen to bring the necessary change that tenants want #tpasconf23 - listening and culture change high on the list

[val alker @ValAlker]

tenant scrutiny is a game changer and is here to stay - the regulator will want to talk to the scrutiny members - says Jenny Osborne #tpasconf23 ⁦@Onward_Homes⁩

[val alker @ValAlker]

Happy to be back in the midlands at at #tpasconf23 with @JphillipsOnward, Scrutiny Board member Kathy and Repairs and EDI member Amanda - looking forward to sharing ideas

[val alker @ValAlker]

Completed IronMay for #CancerResearch yesterday at a ⁦@WholeHealthTeam⁩ swim at Colwick raised nearly £700 so far ! 2.4 miles of swimming, 112 miles of cycling and 26.2 miles of running in May

[val alker @ValAlker]

Full house at the Northern Housing Awards last night thanks to ⁦@EQUANS_UK⁩ for the invite. Congratulations on your win. Fantastic to see all our ⁦@Onward_Homes⁩ nominations and to chat to ⁦@PhilMorganblog⁩.

[val alker @ValAlker]

@Kashmiristreet1 Went tonight - loved it all but the best was the red kidney beans - mmm veggie heaven !

[val alker @ValAlker]

@WhichUK @currys Thanks - will take a look - my issue is not how - but why such a bad process. As an advocate for customer engagement I feel it’s my duty to shout out about terrible processes. I wanted to email or complete a contact form - instead it took a gif of a carrier pigeon !

[val alker @ValAlker]

@currys just discovered that as an IT giant your complaints process is only via post or phone you don’t have an external email - really ?!!! Shall I send it by pigeon?

[val alker @ValAlker]

@currys I want to register a formal complaint about the issues we have been having with your repairs service - in relation to my dads computer.

[Jenny Osbourne 💙 @TpasJenny]

What’s the dashboard Boards will need in the future to be assured on customer experience? That’s a key question from Kate Dodsworth today at #tpasconf23

[Anna O'Halloran @AnnaEOHalloran]

How do Boards in #uksocialhousing know about what’s going on at customer level? Inspections will be asking for assurance that they are listening. @DodsworthKate #tpasconf23

[val alker @ValAlker]

Good to hear Kate Dodsworth #Tpasconf23 ‘tenants have been trying to get things put right’ organisations need to find ways to really listen - and for it to make a difference to the service. Why is it so hard to get this right?

[Onward Homes @Onward_Homes]

'Opt In' to our 'customer community' mailing list to be kept ‘in the know’ about our services and proposed improvements in your area. You will receive a monthly email update, invites to join our forums, community events and customer feedback surveys. https://t.co/VX3KeT5duw

[Tom Murtha. Retired. @tomemurtha]

The rent cap will be set at 7%. All the comments so far have been about the problems this will cause to HAs. No one has yet mentioned the problems it will cause to tenants and leaseholders who are already struggling. That’s before the expected higher increase in service charges.

[leanne baldwin @_leannebaldwin_]

Queen street #Preston @prestoncouncil @Onward_Homes #LocalPolice working together to educate and support the community #CreatingPositiveSpaces

[val alker @ValAlker]

Do you know about OLIO? It's a free app that lets you give away (or get) free food and household items so they don't go to waste. Pretty awesome! Use my referral link here to download the app https://t.co/GC0XcITBxH