lucas

[lucas @vansuk]

@TUIUK please can you contact me to help resolve your inability to find me to conclude a claim. All your phone numbers make ref to online process that keeps failing. 4 attempts now- frustrated is an understatement

[lucas @vansuk]

@GILBERT_RUGBY I have mailed you three times to resolve a misprint on one of your products. Please see
Order ref WG351552 and associated emails.

[lucas @vansuk]

Dont understand how your process can not allow amends before dispatch. Waste of drivers time, fuel and additional cost to customer and further delays for delivery.

[lucas @vansuk]

@parcelforce please explain why a parcel@needs to be delivered to a wrong address before I can change it without a further 24 delay and circa £5 additional cost. I called to amend 3 hrs after order was confirmed.

[lucas @vansuk]

@VictoriaPlumUK Phil. Please confirm next steps

[lucas @vansuk]

@VictoriaPlumUK Had a number of thermostatic valves for a 3 was diverted replaced under warranty. The last one was sent out in January and has failed again. I need to send you a photograph of me rescaling said failed part so you can decide whether or not to replace again?

[lucas @vansuk]

@VictoriaPlumUK Been through this with your colleagues Phil. What order number are you referring to? If you check my account (spelt van der merwe) all should be within your database

[lucas @vansuk]

@VictoriaPlumUK Apologies spelt van ser merwe. 100 sandy lane, Nr192ef

[lucas @vansuk]

@VictoriaPlumUK Please confirm when replacement will be sent. I responded on 6/9.

[lucas @vansuk]

@VictoriaPlumUK

[lucas @vansuk]

@blackcircles first experience with BC purchase coming on Friday. Hope it all works out.

[lucas @vansuk]

@VictoriaPlumUK Can do. But will be over weekend. Im not entirely clear what the purpose is. Is this to prove I’ve done it before?

[lucas @vansuk]

@victoriaplumb_ @VictoriaPlumb Had a number of thermostatic valves for a 3 was diverted replaced under warranty. The last one was sent out in January and has failed again. I need to send you a photograph of me rescaling said failed part so you can decide whether or not to replace again? Please explain ?

[lucas @vansuk]

@TescoDereham #cakesforcans.

[lucas @vansuk]

@WarrenJamesLtdI have just had to return an eternity ring, given to my wife for her 40th, because you could not size the ring for her.

[lucas @vansuk]

@danTDMlive #like candy

[lucas @vansuk]

@plusnethelp. Thank you, please can I be updated during the day as opposed to 30-40 minutes wait time on your customer service numbers.

[lucas @vansuk]

@plusnethelp fault ref TR0000005678934. No service since last week Friday and poor communications re progress. Now have to wait 72 hours

[lucas @vansuk]

@VictoriaPlumb. Wish someone would respond to my emails.