@AmericanAir I checked my high-end guitar flying out of Orlando. When I picked it up, the case was visibly damaged—like it had been left out in a torrential downpour. Inside, the guitar was soaked, with standing water, warped and cracked wood.
I filed a claim. It was denied with a generic “we don’t cover scratches/dents” response. I was told to go to the airport—where they told me to call the 800 number. That sent me in circles with no resolution.
This guitar is worth ~$2,800 and may be ruined. I’m a musician—this is not just luggage. I need real help and accountability. Please make this right. #AmericanAirlines #CustomerService @americanaity
Just got through a terrible migraine! My daughter is so sweet & gave me her blanket & “yellow baby” & wanted to hold my ice pack on my head & she prayed for me🥹💖 Kids are so pure