Car No. MH43V6886 has been illegally parked in front of our commercial store for the LAST 10 days! This is causing major inconvenience to customers & affecting our business.
Need immediate action plz! @MumbaiPolice@CPMumbaiPolice @TrafficMumbaiPolice
📍https://t.co/ZYz37OMvIa
I had a scheduled flight from Istanbul to Mumbai on 30.09.2024 (Monday) at 7:20 pm, which was delayed and eventually canceled, throwing all passengers into chaos with no proper explanation from the airlines. Indigo then requested volunteers to fly the next day (01.10.2024) at 7:20 pm, offering a hotel room in the airport with all meals covered until the flight. In the confusion, I opted to stay, hoping for a smooth experience—what I received instead was an absolute nightmare!
The next day, after a tumultuous night, I went to the transfer desk seeking clarity on my new boarding pass. No clear answers were given by @IndiGo6E officials, and since the Indigo desk wasn’t near the hotel (on the air side of the airport), I was forced to exit through the transfer desk to speak to Indigo. This meant I couldn't return without a new boarding pass, which I was denied, leaving me helpless and begging the transfer desk staff to assist me in re-entering to at least retrieve my luggage from the hotel. Eventually, after pleading and explaining my situation, they coordinated with Indigo, and I finally received my boarding pass—hours of stress for something that could have been handled with basic communication.
To add to the chaos, @YotelHQ suddenly asked me to check out at 11 am since Indigo failed to communicate any extension of the stay. So much for the promise of meals and accommodation until the next flight! We were left stranded without food or a room from 11 am until our new flight at 7:20 pm—only for the flight to be delayed AGAIN until 9 pm, and then 10:30 pm. No updates, no assistance, no care!
I was stuck in Istanbul Airport for more than 30 hours with zero clarity, zero food, and zero assistance. Ground staff had to handle the entire boarding process as no @IndiGo6E officials were present until the last minute. Unbelievable.
This entire experience has left me beyond frustrated, angry, and disappointed. There was no proper assistance from Indigo, no cooperation from @YotelHQ, and no clarity from @igairportcity staff. This is how volunteers, who stepped up to make things easier, were treated!
I demand proper compensation for this ordeal, though no amount of money can fix the emotional and physical toll this has taken on me. This was the worst travel experience of my life, and I want others to be aware of how poorly such situations are handled.
#IndigoAirlines #IstanbulAirport #YotelAir #TravelNightmare #StrandedTraveler #Compensation