vht

Bridging the self-service gap between customers and the people who can help.

[vht @vht]

Comm companies give back at NACR conference http://t.co/pOAe0nhSM0

[vht @vht]

"Mobile" doesn't just describe a device, it's what we are. Join the discussion: http://t.co/h8daBZgan5

[vht @vht]

New Study Addresses #CRM in the Smartphone Age (free reg req) http://t.co/MmJ0a2bWJ0

[vht @vht]

Can an IVR experience impact loyalty? Join the discussion on LinkedIn http://t.co/rOsb6D7M

[vht @vht]

Integrating live #custserv in #mobile apps increases use, enhances brand rep http://t.co/g1mQFy3w

[Mindful @mindfulcx]

(American Banker) Consumers share mobile banking pet peeves; 72% encounter problems http://t.co/WGTE57yq

[vht @vht]

Benchmark study on #mobile #cem solutions: 70% of financial mobile app users run into problems achieving their goals http://t.co/xOQhtf57

[vht @vht]

Learn how to escape self-service dead ends: http://t.co/idkqifw2

[vht @vht]

Help isn't easy to find in mobile apps; study shows that 1/3 of financial app users give up w/out reaching help http://t.co/IK56jFD0

[vht @vht]

Roadblocks Prevent Financial Mobile App Users from Completing Tasks in Self-Service http://t.co/3MOVGqoy

[vht @vht]

(@BtoBOnline) Mobile study: Entertainment, social, news and financial apps rank high http://t.co/FSm3wvIL

[1to1Media @1to1Media]

Customer Service Week: Customers Crave Quick Transition to Live Service and Support: http://t.co/eJYIKlYa #CustomerServiceWeek @AP1to1

[vht @vht]

RT @JumpStartInc Register here for kickoff mtg of #Akron Software Developers Guild Mon, Oct 1, 6:30p @VirtualHold http://t.co/c4zdR35y

[vht @vht]

State of CT is changing the state gvt. One change is adding @VirtualHold to nix hold time, improve #custserv http://t.co/hJ4ibVXN

[vht @vht]

Ever thought about QR codes as a way to reach customer service? Join the discussion. http://t.co/CEGpv503

[vht @vht]

Glad we're making things better! @pannikinmorning Virtual hold is the best thing ever. Makes calling the DMV almost okay

[vht @vht]

TMCnet: Turn inbound into outbound: predict traffic better, take pressure off agents, remove agony of waiting on hold http://t.co/glx8xMRa

[vht @vht]

VHT & ScottishPower demo the new conversation at #GForceEMEA http://t.co/wuYoFMMi

[Stuart Lambert @qology]

We'll be demonstrating live agent service from mobile, web & interactive TV with @virtualhold Conversation Bridge. Booth G1 @ #GForceEMEA.