Stuart Lambert

Tech. SaaS. Community. CX.

[Stuart Lambert @qology]

@EE I suspect the issue might be these legacy mobile accounts from a long time ago associated with my login email.

[Stuart Lambert @qology]

@EE Getting this when I click any mobile product from the Shop section of the EE app, or login to see customer prices on the EE website. I have broadband and TV already and interested in adding SIMs or phones. No appropriate route via your phone menu.

[Stuart Lambert @qology]

@EE But which option should I choose to discuss this problem with my online account? There is a 30 minute wait so I don’t want to choose the wrong one.

[Stuart Lambert @qology]

@EE How do I get through to customer service? What options should I select in your phone menu?

[Stuart Lambert @qology]

@EE I would like to research online so want to get the account disabled thing fixed. What options should I choose if I call? I already tried calling but no options in your menu were appropriate.

[Stuart Lambert @qology]

The repetitive add on @discoveryplusUK make we want to not watch shows on that service. The same ads. Every time.

[Stuart Lambert @qology]

You sure know how to make a customer feel special @SkyUK

I currently pay £13/month
I can either start paying £40/month
Or, keep what I have and start paying £38/month

This is on top of rises to my Sky TV package, just because my contract is up!

Bye bye 👋

[Stuart Lambert @qology]

@EE New customer

[Stuart Lambert @qology]

@EE Why do I need an account to review your TV packages? I get this login page however I try to navigate to the TV section of your website.

[Stuart Lambert @qology]

@DougCollinsUX Or when not all doors are hinged on the right-hand side?

[Stuart Lambert @qology]

@meeware Calm down. He has a PhD in economic history from Cambridge.

[Stuart Lambert @qology]

@MartinSLewis Awkward.

[Stuart Lambert @qology]

@Patticus Has the Queen been stockpiling dollars? Bloody good foresight. Thanks Liz.

[Stuart Lambert @qology]

@Scott_Kosmach @Patticus And we have to change the name to Buckinghis Palace too. Such a bore.

[Stuart Lambert @qology]

Insight from @Medallia + Action from @mindfulcx = #CX 🚀

https://t.co/LDjWnSXZ7g

[Stuart Lambert @qology]

Hey @NotionStatus . The Windows desktop is not responding to an attempt to duplicate an object, and the web interface login page gives this

[Stuart Lambert @qology]

Mildly offended by the amount of pizza @Dominos_UK thinks I eat on a Tuesday...

[Stuart Lambert @qology]

@HarryBailey @GoCardless This is quite a big error not to immediately notify customers about!!

[Stuart Lambert @qology]

@GoCardless @HarryBailey Were any similar or erroneous notifications sent to customers of GoCardless users? @GoCardless

[Stuart Lambert @qology]

@BrittanyFerries Done, thank you.

[Stuart Lambert @qology]

I cancelled my @BrittanyFerries booking online over a week ago and was told I’d get email confirmation if the cancellation. I did not. How can I confirm the booking is cancelled, being as it’s impossible to call you?