@robinson2403 I can feel your frustration,We can never expect any positive out come of the escalation,,,, there is very poor customer satisfaction monitoring by @TataMotors I had rated my experience of purchase as 1 but they gave 9 out of 10!!!!
The audacity to change rating is unbelievable
Hello @TataMotors
I purchased a Tata Nexon EV (30 kWh battery pack) on 10 February 2024 for around โน18 Lakhs. Tata claimed a range of 325 KM, but throughout my ownership I NEVER received more than 175 KM on a full charge.
Now the condition has become even worse. My battery drains so fast that I can barely drive 90 KM per charge.
After reporting this issue, even the service center admitted there is a battery problem. At the time of purchase, Tata Motors clearly promised an 8-year / 160,000 KM battery warranty and assured us that defective batteries would be replaced with NEW ones.
But now, when the issue has actually occurred, they are trying to replace my battery with a REFURBISHED (second-hand) battery instead of a new one.
I raised this issue in February 2026. It has been months, and despite continuous follow-ups, there is still no battery replacement and no proper response from Tata Motors.
What is more shocking is that Tata keeps blaming driving habits for the poor range. But according to THEIR OWN meter, my average consumption over the last 6434 KM is 91 Wh/KM, which technically should deliver around 329 KM range. Yet in reality, I never received anything close to that.
To make things worse, the car makes frightening noises while charging. Honestly, it feels unsafe and scary, as if something could go seriously wrong at any moment.
And when I asked Tata about exchanging this problematic vehicle, they offered only โน5 Lakhs for a well-maintained 1.5-year-old car purchased for โน18 Lakhs. Is this a joke?
My demands are simple:
1. Provide a BRAND NEW battery replacement instead of a refurbished battery.
2. Offer a fair replacement/exchange value for the vehicle.
This has been the worst ownership experience of my life. Extremely disappointed with Tata Motors and their after-sales service.
@tataev@nitin_gadkari@Dotransport@tata_cars
@tata_cars Classic example of "WHY "AI" cannot beat HOMOSAPIEN'S INTELLIGENCE"
Even a COMPLIMENT / APPRECIATION is registered as "CONCERN"๐คฃ๐คฃ๐คฃ
Result of integration of AI to optimize Manpower.
Post the stressful 3 wks, I can live with the current condition, which is now better than 3 wks ago. Special shout out to Mr Sagar Gaikwad, Mr Tanmay & Mr Mateen Shaikh who put in all efforts to address the issues from Kamu Panchavati @TataMotors@tata_cars@TataCompanies
Adding to list of problem
Ambient lighting not working
There is no freaking option in the UI๐
Also received couple of calls from Tata CC enquiring about some other vehicle no ,
There is complete melt down @TataMotors
Heard about poor service and customer service but experiencing it 1st hand,
Tata - You come with a panel gap, Iโll give you 10 more to stress about ๐ , Tatastu โ๐ป
@TataMotors@TataCompanies@tata_cars Itโs just 6 week old car & 6yrs old car
Should have gone with other OEMS
Service manger tell to contact Sale head and Sales head diverts me to Service manager . And Iโm shuttling btw them , is there anyone who will respond to the issue and solve them ??? @TataMotors
@TataMotors@TataCompanies@tata_cars very poor response and very careless attitude - sorry to say this , fed up with the way your personals treat for no fault of mine !!!!
Everyone told Donot go with Tata ,,, but ignored their voices,
what fool I am!!
Tata Altroz - Delivery date - 15/03/26
Back to service center on 22/03/26
No itโs not 1st service it is for Coolant pipe leak
They Donot have the spares to swap the faulty one
@TataMotors plz improve