Very disappointed with @goibibo and @GoibiboSupport.
My wife and I booked a cab from Delhi to Landour for our 26–28 June holiday. We left Delhi at 8:30 AM and reached Dehradun only around 4:30 PM. The cab was then stopped by traffic police because the driver's permit had not been renewed.
Before proceeding to Landour, I contacted Goibibo and raised concerns about the driver's confidence on hill roads. I was assured that the driver was experienced in mountain driving.
However, on the very first steep climb, the car rolled backwards multiple times (every other car was going) and the driver himself told us that the car would not go uphill.
For safety reasons and because the driver was unable to safely continue on the hill roads, we had no option but to abandon our trip, stay elsewhere for the night, and return to Delhi the next day without ever reaching Landour or completing our 26–28 June holiday.
Despite never reaching our destination, I paid the driver the full fare.
Goibibo later marked my complaint as "Resolved" based on the driver's version of events, claiming that the driver never refused sightseeing and was experienced in mountain routes. That was never my complaint.
My complaint is simple: we never reached our destination and had to cancel our holiday because of safety concerns and the driver's inability to safely complete the journey. The driver himself said the car wouldn’t go uphill, but we could see that every other car was able to go. We could very well see that the driver had no experience of driving on the hills. He was even warned by the local drivers on a couple of sharp turns taken dangerously!
But Goibibo never did anything to resolve the issue!
Booking ID: CARP7712761093869013
#Goibibo #TravelSafety #CustomerExperience #ConsumerRights
I never cancelled the booking! This is misrepresentation of facts!! The booking was fully completed and i paid the driver in full. I have all the documents to prove it. Also, we booked the cab for Landour, that was the contract and we never reached Landour. Also, are your terms only for customers? If not, why would you send a cab with permit expired? I feel we are cheated and if you can’t compensate me appropriately then I would be going for further escalation! I can’t tolerate #injustice and #cheating #goibibo
So, again @goibibo went silent. They were offering a small amount of ₹2136 as a compensation for fully ruined holiday and dangerous driving trip! I refused and they went silent with no replies to my follow-ups. Strange company that allows cabs that have no permits go on tours (as in our case) and they don’t seem to care about the safety of their customers as in our case! @jagograhakjago
@official_dda I have noticed that there are no pull-up bars in #delhi sports complexes and parks. #pullup exercise is one of the most important exercises. Kindly take installation of pull-up bars into consideration, it will make our youth stronger!! #exercise#fitness
@GoibiboSupport This is a bad experience. I cancelled my ticket on 25 Nov 2023 morning around 6:30 am, ibibo hasn’t credited the refund in my goCash Balance. My details are :- Booking ID - TRNIV18GL8XE5231IL
PNR- 2852706079
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