Jamie Davies

Engineering Lead - Automations @Attio. Former @Intercom, @Yieldify, @TalklifeApp & @Doorpass

[Jamie Davies @viralpickaxe]

@julianlehr @linear Ah this is very sad - we’re on business+ 😔

[Jamie Davies @viralpickaxe]

@linear can we get the ability to nest teams more than 1 deep plz 🙏🏻

[Jamie Davies @viralpickaxe]

Interests are actually pretty simple - they’re just pointers that the backend can expand into additional pre-loaded data.

We also try to avoid duplicating context wherever possible, including skipping interest (and other context) snapshots that haven’t changed between turns.

That said, we’re also working on some more advanced kinds of interests - for example, ones that point to a sandbox in the client, allowing the agent to execute client-side tools.

[Jamie Davies @viralpickaxe]

https://t.co/B0L6CBQxsq

[Jamie Davies @viralpickaxe]

@theopak @byteofbits I can't take any credit here, that's all thanks to the talented @attio studio team. From watching over the shoulder I think this was some sort of figma plugin!

[Jamie Davies @viralpickaxe]

@abhagsain @haydenbleasel Streamdown is great - but we currently parse content on the frontend for rendering and on the backend for other purposes. We wanted a single, consistent approach across both.

[Jamie Davies @viralpickaxe]

@zenorocha We're a pretty pure TS shop across the backend, frontend is just good olde' react with our home baked data sync library!

[Jamie Davies @viralpickaxe]

@skull8888888888 Let's do it!

[Jamie Davies @viralpickaxe]

I'd just like to say that Nick was in a meeting at the time and we did actually ship this in < 1 hour

[Nicolas Sharp @nicolasosharp]

We’ve just shipped Opus 4.6 support in @attio

[Jamie Davies @viralpickaxe]

@AshPrabaker @attio Thanks for your help getting us here Ash!

[Jamie Davies @viralpickaxe]

How it started... how it's going 👇🏻

[Attio @attio]

Introducing Ask Attio.

A new way to work with your CRM. Search, update, and create across your entire CRM by asking. Surface call insights, draft follow-ups automatically, and get answers fast.

Powered by Universal Context, a unified intelligence layer native to Attio.

Now live: https://t.co/iCW1XoynGG

[Jamie Davies @viralpickaxe]

I'd love to explore open sourcing the testing side of this framework - watch this space 👀.

For the actual execution of agents, there are a few open source options (e.g, OpenAI’s Agent SDK). However, these general libraries often struggle to win over a custom solution building directly on niche codebase patterns (in our case specifically - async workloads)

[Jamie Davies @viralpickaxe]

At @attio, we made building AI-powered product features as routine as writing to a database. No more fragile prompts - just robust, structured code.

Check out my recent post on our 🆕 eng blog (+ a sneaky peek at our homegrown internal tools 👀):

https://t.co/MtFi20LIz2

[Jamie Davies @viralpickaxe]

@ntanis_kou @attio I can’t take credit for the UI here! (Props to @_julianherbst and @sanjazakovska!) but we can def write more about how we approach building AI-native vs AI-bolton products - watch this space :)

[Jamie Davies @viralpickaxe]

Most call recording tools:
💤 Record everything
🤷‍♂️ Tell you nothing
🔗 Live in a separate tool (you probably forget to check)

So we took a different approach.

My team just launched Call Intelligence in @attio — real-time AI, natively in your CRM.

Here’s how we built it 🧵

[Jamie Davies @viralpickaxe]

@pablosenabre @attio Fire away 🫡🫡🫡

[Jamie Davies @viralpickaxe]

@ntanis_kou @attio I'd love to do more write ups! What sorts of things / features are you most interested in?

[Jamie Davies @viralpickaxe]

@alexjamesvale @attio I'm a 3.7 fanboy but I think @byteofbits and @nicolasosharp would take it out of my salary 😔

[Jamie Davies @viralpickaxe]

Call Intelligence is just one piece of the future we’re building at @attio - a CRM that doesn’t just store data, but understands it.

We’re hiring across every team - including Automations, where we’re building magical, AI-powered features like this one.

🔗 https://t.co/4VekhCV7jJ

And yes - we’re already working on the next thing.

(it's very cool)

[Jamie Davies @viralpickaxe]

Ultimately, Call Intelligence isn’t just about recording calls - it’s about making conversations a native part of your CRM.

When every call is structured, searchable, and linked to the right records, your CRM stops just storing data - and starts to understand it.

Let’s just say… we’re cooking. 🍳