Virgin Australia

We are here from 7.30am-6.00pm weekdays and 8.30am-6.00pm on weekends (AEST). For assistance, please call 13 67 89.
Manage booking online:

[Virgin Australia @VirginAustralia]

Hi Dean, Thank you for providing that information. We understand your concern regarding the move towards a digital-first check-in process, particularly for guests who do not have access to a smartphone or are unable to use the app. While we'd be happy to clarify the options available, please send us a private message with your mum's booking reference (PNR) and full name so we can review her booking and provide the most accurate information for her travel arrangements. ^DB

[Virgin Australia @VirginAustralia]

Hi there, Torch. Thank you for reaching out. We sincerely apologise for the experience you had with our airport staff. This is certainly not the level of service we strive to provide to our valued guests. Could you kindly send us a private message so we can look into this further? ^MC

[Virgin Australia @VirginAustralia]

@Mukesh_C Hi there, we're sorry to hear about your experience. Please send us a direct message with your booking reference and full name, so we can look into this further for you. Thank you. ^JN

[Virgin Australia @VirginAustralia]

Hi there, we're sorry to hear about your cancelled flight. We understand how frustrating it would be to be moved to a flight that no longer suits your schedule, especially when you're travelling for an important event.

To allow us to review your booking and explore the options available, please send us a private message with your booking reference and the full name as shown on the ticket.

We look forward to assisting you further. ^JN

[Virgin Australia @VirginAustralia]

@davidmcdermott Hi there, Dave. May we kindly ask if you require any further assistance? We're more than happy to help if there's anything else we can look into for you. Thank you. ^MM

[Virgin Australia @VirginAustralia]

@davidmcdermott Hi there, Dave. We're sorry to hear you're having issues with our app and website. Could you please send us a private message with the route you were trying to book and any error message received so we can look into this for you? ^MM

[Virgin Australia @VirginAustralia]

@PeterTaliangis Hi, Peter. We completely understand your frustration with the limited updates regarding your flight cancellation. To help us check the current status of your flight, please send us a direct message. Thank you. ^BR

[Virgin Australia @VirginAustralia]

@SaxonSaint Hello, Lachlan. We’re sorry to learn that your flight has been affected by a cancellation. Please send us a direct message, so we can check this further for you. Thank you. ^BR

[Virgin Australia @VirginAustralia]

Hi there! Thank you for reaching out. We understand your frustration regarding the delayed communication about your flight's schedule change and sincerely apologise for the inconvenience. Could you kindly send us a private message with more information so we can assist further? ^MC

[Virgin Australia @VirginAustralia]

@TexanMeg Hi, we're sorry you've had trouble getting through. Could you please send us a direct message and let us know what you need assistance with, along with your booking reference and the full name on the booking? We'll do our best to help. ^JN

[Virgin Australia @VirginAustralia]

@Priswashere Hi there, we're sorry to hear you're having trouble booking your flight. We'd like to take a closer look at this for you. Could you please send us a private message? We'll do our best to investigate and assist further. Thank you! ^JN

[Virgin Australia @VirginAustralia]

@thisisJoem Hi there, Joem. Thank you for reaching out. We understand you're seeking an update on your case and we're here to help. Could you please send us a private message with more details? Once received, we'll be happy to look into this further for you. ^MC

[Virgin Australia @VirginAustralia]

@GregSleigh We completely understand the disappointment and inconvenience the flight delay may have caused you. To help us look into your concern further, please send us a direct message with your flight details so we can check this for you. Thank you! ^BR

[Virgin Australia @VirginAustralia]

@aman_b1982 Hello, Aman. We’re sorry to learn about your experience and would like to look into this further. Could you please send us a direct message with your booking reference and full name? Thank you! ^BR

[Virgin Australia @VirginAustralia]

@0829Beehong Hi. Thank you for bringing this to our attention. We're sorry to learn about your experience and would like to investigate this further. Please send us a direct message with your booking reference and the passenger's full name as shown on the booking. Thank you. ^BR

[Virgin Australia @VirginAustralia]

@Grandeteterouge Hi there, KS. Thank you for reaching out. We understand you need assistance with booking a flight. Could you kindly send us a private message, so we can review the details further and assist you accordingly? ^MC

[Virgin Australia @VirginAustralia]

@mattLovesTennis Good day, thank you for reaching out. Please send us a private message with your booking reference and the passenger's full name so we can assist further. ^JC

[Virgin Australia @VirginAustralia]

@PenelopePPop Hi there, thank you for reaching out. We're sorry to hear this. Please send us a private message with your booking reference so we can look into it. ^JC

[Virgin Australia @VirginAustralia]

@Torso2002 Hello, Torso! We totally understand the importance of having your checked baggage enquiry confirmed. Could you please send us a direct message with your booking details, so we can look into this for you? Thank you! ^BR

[Virgin Australia @VirginAustralia]

@_itsme_xo Hello, Kristy. We’re sorry to learn about your flight cancellation. We understand how important it is for your children to be seated with their accompanying adult. Please send us a direct message, so we can look this further for you. ^BR