Vishwas Gowrinathan

[Vishwas Gowrinathan @vishwas_g]

@AirIndiaX Why are passport details required for a domestic flight web-check in? After 20 mins on hold, your team says it’s mandatory because of a system bug. My only option is to check-in at the airport. How are we to use @DigiYatraOffice ? DM’d the PNR. Please resolve.

[Vishwas Gowrinathan @vishwas_g]

@LivpureSmart @Livpure_India - I have been trying to reach you through DM for over 10 days for a cancellation. Can you please check and respond?

[Vishwas Gowrinathan @vishwas_g]

@Livpure_India Thank you! I only hope I don’t have to reach out to you folks again!

[Vishwas Gowrinathan @vishwas_g]

@Livpure_India - Is it so difficult conversing in English, Kannada or Tamil? Called your call Center to initiate a cancellation request and the person just wouldn’t talk in any other language other than Hindi. How do I talk to the team who provides service in Karnataka?

[Vishwas Gowrinathan @vishwas_g]

@Livpure_India Thank you with the generic responses. First step would be to give me in writing that the Pre-filter installed is not Livepure authorized. Can this be done, please?

[Vishwas Gowrinathan @vishwas_g]

@Livpure_India How much time does the team take to resolve queries? Isn’t it a simple request?

[Vishwas Gowrinathan @vishwas_g]

@Livpure_India @jagograhakjago Request the following:

1. Give in writing the pre-filter is not authorized
2. Initiate subscription cancellation and refund money for the delay from your end where the machine was not usable.

PS: I will not share the proof of purchase with you. Will submit it directly in court.

[Vishwas Gowrinathan @vishwas_g]

@Livpure_India I’m given to understand from your team that the pre-filter that I have is not Livpure authorised. I have proof including bill and UPI payment reference to your authorised service provider. @jagograhakjago

[Vishwas Gowrinathan @vishwas_g]

@Livpure_India Best to cancel the subscription. 15 days lost and still you folks will charge for subscription when the machine was not even installed. Now a simple pre-filter (Purchased from you) cannot be installed. Your service team wants me to pay again for purchase of the filter for 2K!

[Vishwas Gowrinathan @vishwas_g]

@Livpure_India Hi Team. Thank you for proving that things happen on a piece meal basis. Grateful you could send a person to install the water purifier. The person had to install the pre-filter which he conveniently forgot. He said he’d be back in an hour. Now we try calling but he doesn’t pick!

[Vishwas Gowrinathan @vishwas_g]

@Livpure_India Absolute apathy I must say. Completed the EKYC again and as requested, raised a request for reinstallation only for the technician to come home and tell that this is not handled by my team! Folks, the complaint is open for over 11 days now!!

[Vishwas Gowrinathan @vishwas_g]

@Livpure_India The machine is at the new place and is not installed. Please have the needful done. Thanks!

[Vishwas Gowrinathan @vishwas_g]

@Livpure_India Hi @LivpureSmart @Livpure_India - Your relocation/shifting process is very complicated. I requested for a new machine given the number of times of my existing machine had to be serviced. I understand this is not possible. What are my options - Only cancellation?

[Vishwas Gowrinathan @vishwas_g]

I have already shared my details over DM before your generic message comes in.

[Vishwas Gowrinathan @vishwas_g]

@njan_sandeep Tamil commentary ku maari rombo naal aachu. Semma fun.

[Vishwas Gowrinathan @vishwas_g]

@Adani_One Agonizing!

1. Adani one lack empathy
2. Customer is made to run from pillar to post. Zero customer centricity

While “I” followup with the bank, go ahead to close the ticket. So much for your values - Commitment, Trust!

@AdaniOnline @AdaniPriti @PranavAdani @AdaniKaran

[Vishwas Gowrinathan @vishwas_g]

@AdaniOneCare - Never ever to book or use your service. Airline cancelled the flight SG-322 @flyspicejet Opted for Zero cancellation, chose seats and incurred cost of Rs. 34,175, but refund applicable is only Rs. 12,275/- Isn’t this unfair? @AdaniOnline @gautam_adani @DGCAIndia

[Vishwas Gowrinathan @vishwas_g]

@Adani_One Have received the 57,340 as a credit, but the 3800 shows as a debit. How is this possible? I’m sorry, but how should customers be looking at all this? Hopeless to say the least!

[Vishwas Gowrinathan @vishwas_g]

@Adani_One Hi. The refund has still not come through. Please confirm status.

[Vishwas Gowrinathan @vishwas_g]

@Adani_One Very poor service, honestly. At your team’s request I cancelled the booking on @flyspicejet page on 1st May itself. Now after 14 days you tell me I have not cancelled on your App! Serious deficiency!

[Vishwas Gowrinathan @vishwas_g]

@Adani_One @gautam_adani Please confirm by when the refund will be processed. Had cancelled both the flight bookings on 01 May. Today is Day-13. For competition benchmarking, I had cancelled the hotel booking on @makemytrip and a 100% refund was effected within 2 days.

[Vishwas Gowrinathan @vishwas_g]

@Adani_One @gautam_adani 1. Your beta app does not even know that I cancelled the booking as adviced by you with the airline on 01 May.

2. These are T&C of the InsPolicy. Get your basics right. Zero cancellation is when I want to cancel/reschedule the flight. In this case airline cancelled the flight.