@greateranglia appalled and disgusted with the treatment I received from one of your revenue protection officers. Rude, cruel and unkind when he could have quite easily helped a vulnerable young woman without her belongings. He is a bully and a disgrace to your company.
@raileasy Hello, I am trying to get a refund on my ticket. I’m hitting ‘refund tickets‘ on the manage by booking area and its unresponsive. Please can you advise? Thanks
Can't believe that @MEIbiza 'forgot' to give me my birthday presents my BF had arranged. Then when they did a present was missing. No follow up from the customer experience manager despite chasing. Cant actually believe the lack of concern over loss of property in their care