@bravofly_fr trois mois que l’on attend notre remboursement... et on nous propose 0€ de remboursement pour un vol qui a été annulé il y a trois mois. Injoignables... je craque...id booking 1726190770
A phrase I heard recently and found useful:
“I agree with the idea, but disagree with the tone.”
Many ideas get dismissed because they are delivered in a cocky/hostile/dismissive tone—or because of who delivers them.
This phrase encourages you to separate substance from style.