Vaibhav Singhal

[Vaibhav Singhal @vsinghal4]

@AmexNL it's been 24 weeks since I have had been chasing you every week for multiple issues with my account and card. How can you be the best card to be offered when I have been spending countless hours trying to get the issues resolved that should not even come up?!

[Vaibhav Singhal @vsinghal4]

@amazonIN Is it a #scam that you are running? I ordered a suitcase, delivered today. You charged a much HIGHER amount than the MRP tag and when I called into a complaint about this #illegal activity, the Cx was rude and hungup on when I asked to talk to their supervisor. What fun

[Vaibhav Singhal @vsinghal4]

@Bank_on_Fi firstly your cx agent say it's compulsory to use AADHAR to open bank account and now you folks don't even have the curtosy to acknowledge the problems a potential user is facing. I don't see how you are planning to scale your operations
Cc: @Suji7h

[Vaibhav Singhal @vsinghal4]

@Bank_on_Fi I am being asked by your support team to use Aadhar as a mandatory id to open bank a/c. You folks do realize that it is illegal to do so? Why can't I use my PAN to open an account. On top of that 90 WORKING DAYS is that TAT to reset a/c data? SBI would feel shy now.

[Vaibhav Singhal @vsinghal4]

@UberINSupport I have shared it so many times already. What about that?
The payment is done via credit card, I have already highlighted it in the DM. Please care to read the message properly and all for right data.

[Vaibhav Singhal @vsinghal4]

@Uber @Uber_India my app has become unusable since the team hasn't fixed the payment issues for which I have been following up over last 2 months. How is it possible to build tech at global scale and not be able to reconcile payments in 2 months.

[Vaibhav Singhal @vsinghal4]

@UberINSupport I have already done that n number of times over emails. Why do I have to share it again and again?

[Vaibhav Singhal @vsinghal4]

@UberINSupport I have shared the issues again for the nth time. Lets see how twitter escalation works out after months of painful experience

[Vaibhav Singhal @vsinghal4]

@makemytrip This is utterly ridiculous @makemytrip . It's been 2 weeks since I had shared all the info and neither have I heard back from your team nor the issue has been resolved. It is sheer incompetence that I am forced raise the issues on Twitter and even then there is NO solution.

[Vaibhav Singhal @vsinghal4]

@makemytrip What kind of ops are you running? It takes 20mins to get through the IVR and be connected w/ an agent and she hangs up w/ in 10 seconds w/o understanding my problem. Clearly I have made a mistake using #MMT where I am bombarded w/ issues and no one wants to solve them

[Raksha Kumar @Raksha_Kumar]

This is ridiculous!! @ICICIBank is willing to close my account if I don't link my Aadhar! I have had the account for 14 years. And now I have to close the account. @UIDAI take note. "aadhar is not mandatory" is a bloody joke.

[Vaibhav Singhal @vsinghal4]

@zerodha That's okay folks. After 4 days of delay on top of 2 weeks, the issue has been resolved. I hope other users don't face the same issue as we did.

[Vaibhav Singhal @vsinghal4]

@Nithin0dha I am a big admirer of how you have built @zerodha! I have been using it for a while now and that's why referred someone. Though since the past 2 weeks we have been misled at every step of the a/c opening process and every call w/ the Cx team is literally torture

[Vaibhav Singhal @vsinghal4]

@makemytripcare That's all you people do at @makemytrip , first screw w/ the customer's head and then issue a fake apology on Twitter. Wouldn't it be better to train your staff properly or is it too much to ask for?

[Vaibhav Singhal @vsinghal4]

@swiggy_in what are we #testing here? Something new is being #cooked inside the swiggy lab? 😂🍕🤞

[Vaibhav Singhal @vsinghal4]

@Apple @AppleSupport No one has even the slightest curtosey to acknwlodge the issues, forget about addressing them. I wonder how many users in #India are facing issues w/ #Apple #subscription. It's very disheartening #Apple's low bar on #userexperience #empathy
cc: @tim_cook

[Vaibhav Singhal @vsinghal4]

@Apple @tim_cook how is it possible that you are struggling to solve payments? I tried to pay for my subscription & cards are no longer supported and there's no option to add funds via another mode. Your call centre is asking me to cancel my subscriptions to change payment mode.

[Vaibhav Singhal @vsinghal4]

@Apple @tim_cook @Apple @tim_cook after months and months of my struggle with your support team my issues with:
1. Shared albums
2. Apple watch freezing up
Are still open. How are you able to scale and run the company with such poor support?
And now there's this new issue with payments. Bravo!!

[Vaibhav Singhal @vsinghal4]

@AppleSupport I reverted that it is not closed and I waited for someone to get in touch with me, but I did not any help from
@Apple
. Now when I share a tweet providing a glimpse of my agony, I get a reply from
@Apple
just to show the world that you care, but you really don't.
@tim_cook

[Vaibhav Singhal @vsinghal4]

@Apple @tim_cook I am amazed by the poor support I have received from the team this far after numerous follow-ups. Basic apps like photos and data tracking screen time are so so much messed up. And no one has been able to resolve it. How can Apple devices+OS be in such a state 🤷‍♂️

[Vaibhav Singhal @vsinghal4]

@AppleSupport @AppleSupport
check the DMs I had sent where I have described in detail how difficult and unhelpful your team has been over phone. You closed the issue nonetheless.
CC:
@tim_cook