vynnelio

[vynnelio @vynnelio]

@MaloufNancy Always provide good services and try to make all customer happy. Have a good customer services training is most important as a good respond from customer service can save the day #curtintmschat

[vynnelio @vynnelio]

@MaloufNancy Two employee of Dominoes Pizza uploaded a video making a disgusting pizza no immediate action was taken even both of them are fired two days after that. For the good one Pepsi was found with syringe in it but with strong prove from their CEO prove them innocence #curtintmschat

[vynnelio @vynnelio]

@MaloufNancy Well there is numbers of ways but what I think the most important is that always keep a good attitude and sincere apologized if any harm is caused #curtintmschat

[vynnelio @vynnelio]

@MaloufNancy One reason that I would say it is high risk and hard to manage is the negative comment from audience or consumers. #curtintmschat

[vynnelio @vynnelio]

@MaloufNancy Issue is done in activities according to schedule during business office hour time. As for crisis, it causes top executives to drop all other priorities, and it may severely disrupt continuity of the organization's core business #curtintmschat

[vynnelio @vynnelio]

@MaloufNancy #Curtintmschat I think that Covid-19 increases participatory culture as people are encourage to stay home which have more time online. For what I see Tiktok in China has been the best platform during the whole pandemic which consumer and brands use to engage and communicate.

[vynnelio @vynnelio]

@MaloufNancy #Curtintmschat Audience that uses smartphone all the time which is basically everyone especially in this Covid-19 pandemic and is interest in the particular brand or item.

[vynnelio @vynnelio]

@MaloufNancy #Curtintmschat Starbucks campaign lets consumer design their own unique cups and their preferable kind of drinks which allows their consumer to custom made as they want.

[vynnelio @vynnelio]

@MaloufNancy #Curtintmschat Brands will not able to control consumer comment and post which negative comment will impact the brand reputation.

[vynnelio @vynnelio]

@MaloufNancy @runbeagle #Curtintmschat Technology advancement make the modern world as people starting to share and comment on internet about their views which is hard to control and affects consumers.

[vynnelio @vynnelio]

It is bless that Malaysia has not suffer much and government is helping us to get through this hard time not like others country. I hope that other country's people can be safe and the situation get over soon.

[vynnelio @vynnelio]

All of us face difficulty during pandemic and business are impact with the enforce law that people are not allowed to dine in restaurant. But shops and restaurant immediate start delivery and take away system which let us to purchase from home.I cannot live without boba milk tea.

[vynnelio @vynnelio]

How to protect yourself during Covid-19

1. Practice social distance and stay away from crowd.
2. Always update information announced by government and follow instruction.
3. Stay home and stay safe.

[vynnelio @vynnelio]

@runbeagle There is different respond for different cases and as Pr practitioner should respond in a positive way which do not mislead the information and calm the public down if there is anger and argument. #curtintmschat

[vynnelio @vynnelio]

@runbeagle The hardest thing to control would be the social media platform, as the public have the right to comment whatever they want, regardless of it is negative or positive. #curtintmschat

[vynnelio @vynnelio]

@runbeagle The one that I most concern crisis is the Hong Kong government case which force their people to riot for their own and future generation's freedom. The government however failed to undergo any actions to mitigate this issue. #curtintmschat

[vynnelio @vynnelio]

@runbeagle Participatory culture does not guarantee a success but it can be a success with the right engagement to hold reputation and active participation from audience. #curtintmschat

[vynnelio @vynnelio]

@runbeagle It is a challenge to control audience to be an active contributor in activities. #curtintmschat

[vynnelio @vynnelio]

@runbeagle It builds up a community which engage and connect with audience which involve them to be part of the story and maintaining the reputation of organisation. #curtinmschat