Register for WACRA Annual Conf in Boston, September 25- 26! https://t.co/4bNfLuKcf4 Network w peers & learn from industry-leading speakers including Laura Mandile, @United’s Director of recently merged Customer Care, BRC & #SocialMedia teams. #airlines#custserv@pastamama13
Today I'm teaching Handling Appeals: How to Say No Without Angering the Customer or Embarrassing Your Airline – WACRA Annual Conference, 60-minute presentation @WACRA