WACRA

Worldwide Airline Customer Relations Association - We are air transport professionals dedicated to customer service.

[WACRA @WACRA]

@pastamama13 @united Thanks very much for your inspiring presentation, Laura!

[WACRA @WACRA]

Register for WACRA Annual Conf in Boston, September 25- 26! https://t.co/4bNfLuKcf4 Network w peers & learn from industry-leading speakers including Laura Mandile, @United’s Director of recently merged Customer Care, BRC & #SocialMedia teams. #airlines #custserv @pastamama13

[WACRA @WACRA]

@JohnstonDavidL Thanks so much for your presentation, David!

[WACRA @WACRA]

@pastamama13 @united Thanks so much for your honest, energetic presentation about how your team provides great #custserv for passengers. #avgeek, #airlines, #PaxEx, @theAPEXassoc #APEXEXPO #WACRA2018

[laura mandile @pastamama13]

@WACRA @united Great conference #WeAreUnited

[LeslieO @LeslieO]

Today I'm teaching Handling Appeals: How to Say No Without Angering the Customer or Embarrassing Your Airline – WACRA Annual Conference, 60-minute presentation @WACRA

[WACRA @WACRA]

Many thanks to Charles Leocha for sharing his consumer #advocate perspective with #airline delegates to #WACRA2018. #PaxEx #AVGeek #custserv #CX #custexp @APEXEXPO @theAPEXassoc

[WACRA @WACRA]

Welcome esteemed @USDOT speakers Livaughn Chapman & Kimberly Graber. Thanks for updating us on #customer advocacy and US regulations.
#WACRA2018, #airlines, #PaxEx #Passengers #custserv @theAPEXassoc #apexepxo

[WACRA @WACRA]

Very excited to hear from Annette Hernandez of @AmericanAir #socialmedia team. Thanks for joining us at #WACRA2018 :) #airlines #Paxex #apexexpo @theAPEXassoc #digitalfirst #custserv

[Dr. Joe Leader @joepleader]

@IFSAOnBoard @WACRA packed house to standing room only behind me with @Delta and @Google demonstrating the future of augmented reality for #airline #customer #service and #experience ! #AI #ArtificialIntelligence #Personalization #Future

[WACRA @WACRA]

Doing #social #messaging? Do it right! Have enough agents so they can respond in 15 min or less, Enable them to take up the conversation days later & get ready for public convos to become private & vice versa. @joshuamarch @conversocial @theAPEXassoc #airlines #wacra2018

[WACRA @WACRA]

Why #airlines should lean in to #social #messaging? It's in the moment, it's asynchronous, and it's persistent (in the customer's pocket 24/7). #wacra2018 @conversocial @joshuamarch @theAPEXassoc #ApexExpo

[Dr. Joe Leader @joepleader]

Excited to be hosting my first #FlyingLab on #LH424 from #Munich to #Boston for EXPO with @theAPEXassoc, @IFSAOnBoard, @AIX_expo, and @WACRA! Amazing week ahead for airline #passenger #experience! #PaxEx

[WACRA @WACRA]

@joshuamarch We are so glad to have you join us again this year! Thanks for sharing your wisdom about #custserv #messaging for #airline #pax! @Conversocial #wacra2018

[Joshua March @joshuamarch]

Speaking at WACRA this morning on the future of customer service in the era of social messaging and AI. Let me know if you’ll be there!

[WACRA @WACRA]

#WACRA2018 is happening right now! Welcome to our #airline #customerservice and #customerrelations delegates from all over the world. #airilnes #APEXEXPO #PaxEx
#custserv

[WACRA @WACRA]

Register: WACRA's Annual Conference#Boston Sept25-26. You'll learn from experts: @joepleader, @LeslieO, @USDOT's KimGraber & Livaughn Chapman, @IATA's Chaitan Jain, @UnicoAero's Todd Coons & @TravelersOrg's Charlie Leocha! https://t.co/4bNfLuKcf4 #airlines #PaxEx #custserv #CX

[WACRA @WACRA]

Do you work in #airlines #custserv? Register now for WACRA's Annual Conf in #Boston Sept 25-26. https://t.co/4bNfLuKcf4 Don't miss @USDOT @IATA @UnicoAero @TravelersOrg @joepleader @LeslieO. Attend #APEXEXPO on Sept24 free thx to @theAPEXassoc & @IFSAOnBoard. #paxex #AVgeek #CX

[WACRA @WACRA]

Register for WACRA's Annual Conference in #Boston Sept 25-26. BONUS: We're partnering w @theAPEXassoc & @IFSAOnBoard so you can also attend #APEXEXPO on Sept24 #airlines #paxex #AVgeek https://t.co/4bNfLuKcf4 #wacra2018 #custserv #CX

[WACRA @WACRA]

Do you work in #airlines #custserv? Register now for WACRA's Annual Conf in #Boston Sept 25-26. https://t.co/4bNfLuKcf4 Don't miss @USDOT @IATA @UnicoAero @TravelersOrg @joepleader @LeslieO. Attend #APEXEXPO on Sept24 free thx to @theAPEXassoc & @IFSAOnBoard. #paxex #AVgeek #CX

[WACRA @WACRA]

Register: WACRA's Annual Conference#Boston Sept25-26. You'll learn from experts: @joepleader, @LeslieO, @USDOT's KimGraber & Livaughn Chapman, @IATA's Chaitan Jain, @UnicoAero's Todd Coons & @TravelersOrg's Charlie Leocha! https://t.co/4bNfLuKcf4 #airlines #PaxEx #custserv #CX