Wade

[Wade @wadeogun85]

@RobStoneONFOX can you please give me a call so I can teach you how to pronounce Folarin Balogun’s name correctly? I swear it is not that hard and you can do it.

[Wade @wadeogun85]

@helpvrbo_ @Expedia these guys have tried to defraud me twice now. Can you please have somebody help disconnect this account

[Wade @wadeogun85]

@Sp_Vrbo @vrbo - can you guys do something about this link, it’s straight up a scam and they are scamming your customers

[Wade @wadeogun85]

Palm Springs trip turned into a nightmare.

We arrived at our Vrbo rental in Palm Springs only to discover the host had double-booked the home and rented it to other guests through Airbnb.

What followed:
• 10+ hours on the phone with customer support
• Zero resolution
• The host falsely claimed we were underage to justify canceling our reservation
• As of now, we still have not received our money back

This was a reservation made months in advance, during a holiday period, with kids in tow. The lack of accountability and urgency has been staggering.

At a minimum, this should have been resolved immediately. Instead, we’ve been left stranded, stressed, and out of pocket while the host faces no apparent consequences.

Tagging leadership because this is a systemic failure, not a one-off issue:

@Vrbo
@Expedia Group

Leadership:
• Ariane Gorin – CEO, Expedia Group
• Greg Schulze – COO, Expedia Group

Consumers deserve better protections against dishonest hosts and broken escalation processes—especially during peak travel times.

[Wade @wadeogun85]

@ArianeGorin @Vrbo @ExpediaHelp @CityofPS

Day 5 of a 6-day holiday trip and STILL NO RESTITUTION for Reservation ID: [(Case #).

The host lied about our age to cover a double-booking and left us stranded in #PalmSprings during the Christmas holiday.

Where is the 100% host penalty and full guest reimbursement promised under #VrboCare?

@CityofPS please help regulate these companies.

[Wade @wadeogun85]

@ExpediaHelp I still have not heard anything from you guys. Can we please get a response to request?

[Wade @wadeogun85]

@ArianeGorin @BradBentley @Vrbo
@ExpediaHelp @CityofPS

Day 5 of a 6-day holiday trip & STILL NO RESTITUTION (Case: 147616175). Host lied about our age to cover a double-booking & left us stranded.

Where is the 100% host penalty and guest reimbursement promised by #VrboCare?

@City@CityofPS please help regulate these platforms!
#PalmSprings #TravelFailure #HolidayNightmare

[Wade @wadeogun85]

@ArianeGorin @BradBentley @Vrbo
@ExpediaHelp @CityofPS

Day 5 of a 6-day holiday trip and still NO restitution for Case: Vrbo 147616175. Host wrongfully canceled & lied to cover a double-booking. @CityofPS please help regulate these companies that leave tourists stranded. This is unacceptable. #PalmSprings #Vrbo #TravelNightmare

[Wade @wadeogun85]

It’s Christmas Day and I’m stranded because @Vrbo & @ExpediaGroup are completely disjointed. 4th time getting the same script. Promised $1k for a host canceling at the door, but no follow-through. @ArianeGorin, I need a US-based lead to call me TODAY and resolve this. #Vrbo #Expedia

[Wade @wadeogun85]

@ArianeGorin @Vrbo @ExpediaHelp

Case: Vrbo 147616175. We are on day 3 of our 6-day holiday trip with NO restitution after a host wrongfully canceled last minute. This is not how you treat customers, especially during the holidays. Please give this immediate attention.

#Vrbo #BadService #TravelNightmare

[Wade @wadeogun85]

@Avis @Avis_CarRental this is how you treat families during the holidays?
Filthy car with dog hair, no replacement SUV, and a $25 “solution” that isn’t realistic.
This isn’t customer care — it’s negligence.
@AvisBudgetGroup

[Wade @wadeogun85]

@Avis Your team said they do not have any SUV’s and I cannot find anyone to detail a vehicle for 25 bucks. What other options to do have ?

[Wade @wadeogun85]

@Avis — please do better. The notes on this vehicle clearly state “detail required due to dog hair,” yet the car was delivered still covered in dog hair.

My children are allergic to dogs, and this is the holiday season. This is not a minor oversight—it’s a health and safety issue.

We expect higher standards and accountability, especially when concerns are clearly documented in advance.

@Avis_Cares @AvisBudgetGrp — how is this acceptable?

[Wade @wadeogun85]

@Avis Blake - I have sent you a DM.

[Wade @wadeogun85]

We’re now being forced to “negotiate” with @Vrbo and @Expedia after a host lied about us being underage to cancel a reservation booked nearly 3 months ago—with zero clarity on how that misconduct is being handled.

@Airbnb — how would you have dealt with this?

[Wade @wadeogun85]

We’ve now spent 2 of our 6 vacation days on the phone with @Vrbo and @Expedia customer support after a rental canceled less than a week before Christmas—a booking made over 3 months ago.

We flew in with two young kids. Their solution? A refund and $700.

For an American company, this response during the holidays is shameful.

[Wade @wadeogun85]

Disappointed doesn’t begin to cover it. @Vrbo completely mishandled our booking during the Christmas holidays, leaving us scrambling for last-minute accommodations. Despite being long-time users, they’ve been unwilling to fully resolve the situation or cover the costs they caused. Trust broken.

[Wade @wadeogun85]

.@Vrbo @ExpediaGroup @Expedia – I arrived in Palm Springs to a double-booked home with Airbnb tenants already inside. Instead of helping, the host (Marc Brooks) falsified a cancellation claiming "GUEST_MINIMUM_AGE" to dodge your fees. I'm over 25 and stranded. Case #[Your Case Number]. Where is my "Book with Confidence" guarantee? #Vrbo #PalmSprings #TravelNightmare

[Wade @wadeogun85]

@vrbo I have sent you a direct message with my contact information and reservation info. Can you please have somebody in the US call me, this has been a complete nightmare, this is Christmas time of year and we are here with very young kids, and we are stranded.

[Wade @wadeogun85]

@ExpediaHelp Thank you Alana! I’ve sent you a DM