mark russell

[mark russell @wansuntroad]

DO NOT OPEN AN ACCOUNT WITH @Tandem_Bank. They are hopeless. Im sticking with @NatWestGroup. #digitalbanksFitup

[mark russell @wansuntroad]

@Tandem_Bank new digital bank with same old poor bank service. What a joke. 2 weeks to action my request and STILL waiting. Stick with a normal high street bank guys, at least you can complain to an actual person. ##poorcustomerservice

[mark russell @wansuntroad]

@British_Airways canceled MULTIPLE flights from Abu Dhabi. But STILL not refunded me despite 3 phonecalls. POOR POOR Service!!!!

##poorcustomerservice

[mark russell @wansuntroad]

@British_Airways canceled 3 flights back from Abu Dhabi and WON'T refund.

We all know about the war but this is... shocking 😲

#poorcustomerservice

[mark russell @wansuntroad]

@AmexUK no web chat or email. Been on hold for 1 hour+. Shocking #poorcustomerservice
#fail
#switching

[mark russell @wansuntroad]

@iD_Mobile_UK Brand new S25 was faulty. Its now been 4 (yes four) weeks in repair. Is this normal?

[mark russell @wansuntroad]

@Victorianplumb don't have phones. Really? So I can't contact them regarding the two wrong items they sent me #Madworld #CustomerService #servicefail

[mark russell @wansuntroad]

@Victorianplumb sent me TWO wrong items and I paid for express delivery. Totally messed up my build schedule. No refund. Resolutions will contact me in 3 days. What a joke. What is there to resolve? #poorcustomerservice other plumbing shops are available

[mark russell @wansuntroad]

@iD_Mobile_UK sold me a faulty s25. They refuse to repair. ##poorcustomerservice

[mark russell @wansuntroad]

53 yr old, full no claims, changing scooter. Existing insurer @SwintonGroup wanted over £1000 🤣 quotes elsewhere were £250. #comical #shoparound #compare

[mark russell @wansuntroad]

Epic fail @SwintonGroup. Could not change insurance online. Live chat also failed. Waste of 90 mins!!!! #poorcustomerservice

[mark russell @wansuntroad]

@NatWest_Help @NatWestGroup Threatening me EVERY week to suspend my account. BUT IMPOSSIBLE to update "my business profile". Disgusting after 20 years of relationship

[mark russell @wansuntroad]

SHOCKING @NatWestGroup @NatWest_Help threaten to restrict my account unless I update profile BUT it's impossible to do so as your site keeps crashing. #poorcustomerservice

[mark russell @wansuntroad]

CAUTION!!! @remotepc software failing regularly. Zero help available. We are looking for alternatives

[mark russell @wansuntroad]

Can't remember my ticket type and therefore baggage allowance @AmericanAir. Logged in and every piece of information, bar this, is there. HELP!!!!!

[mark russell @wansuntroad]

Credit where credit is due @NatWest_Help @NatWestGroup after a rocky start, you provided excellent support for my scam and fraud situation. Thank you

[mark russell @wansuntroad]

BEWARE @XLNBusiness completely missold me broadband. Usual story - all great at point of sale then sting you when trying to leave. #poorcustomerservice

[mark russell @wansuntroad]

@LBofBexley credit where credit is due!! Local bin emptied and upgraded. Thank you

[mark russell @wansuntroad]

Bottom of footpath 130. Manor Road, Old Bexley. @LBofBexley please sort (and no, don't tell me to report it elsewhere or give me some other tinpot excuse, take some accountability)

Thanks soooo much 😘

[mark russell @wansuntroad]

I have been scammed but cannot contact my bank @NatWest_Help @NatWestGroup no online option. Been on hold for 2 hours then cut off. HELP!!