And then it was the wrong pizza - after my 6 year old daughter freaked out cuz it was too spicy - our pepp pizza had jerked chicken on it. Thank you to the 2nd mgr I talked to for providing refund and credit.
During my chats online, I was told ‘can you please be patient.’ Today, i requested a refund on my Xmas cards. The response I rec’d - ‘normally at this point, the package would be considered lost and a refund would be offered. However, my account does not allow for a refund.’
@Delta - would it be possible for someone to respond to my questions? I would like to understand my options and cancel/reschedule. I am unable to modify online.
@Delta I have 4 basic economy tickets later this month...3 were purchased using miles. I am unable to modify via the app (since they’re basic economy?). I called 4+hours ago and am interested in understanding what my options are for rescheduling or potentially canceling....