@BritishGas raised a formal complaint and was told someone would be in touch within 5 working days. That was the 5th October. Whole situation has been going on since August. What a joke of a company you are.
@BritishGas you are a shambles. My bill has gone from 8k in debit to 5k in credit to 2.5k in debit. No one can tell me where you are pulling these figures from?