WebCakes

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[WebCakes @webcakes]

@WebHostCanada Your team's solution of closing our support ticket and not actually contacting us back is a poor one. Again, can you clarify if you actually have account executives and that they can be reached by their provided phone number/ticket assignment?

[WebCakes @webcakes]

@WebHostCanada We've been assigned two account executives and in both cases calls to them go straight to voicemail. Last time a ticket was made for one of them it was replied to by someone else a week later. Can you clarify if account executives is actually something you offer?

[WebCakes @webcakes]

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[WebCakes @webcakes]

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[WebCakes @webcakes]

@asmallorange A CS Manager from ASO has contacted me and made the requested changes to our account. Thank you for finally responding to our concerns.

[WebCakes @webcakes]

@asmallorange WFT-570-53312, thank you.

[WebCakes @webcakes]

@asmallorange To expand on this, we expect an account manager to contact us directly in regards to the uptime being nowhere near claimed (what we pay for)

[WebCakes @webcakes]

@asmallorange Hello ASO. We opened a ticket in regards to the July 19th outage. We asked to speak to an account manager and no reply.

[WebCakes @webcakes]

@cguyer1984 @CVIndependent @asmallorange @cguyer1984 We're unfortunately aware. Disappointed over the diminishing level of quality and service.

[WebCakes @webcakes]

@CVIndependent @asmallorange Glad to know it isn't just us. I saw the Cloud Command was changed - @asmallorange did you do a silent update to Cloud VPS w/out notice?

[WebCakes @webcakes]

@asmallorange to include a new login screen (which we don't have credentials for) and your live chat is not connecting. Please advise asap.

[WebCakes @webcakes]

@asmallorange Hey ASO, all domains on our cloud server are returning an Internal Server Error 500. Cloud Command has been updated

[WebCakes @webcakes]

@asmallorange And yes, we are Cloud VPS clients of yours :) Web agency in Canada that works with businesses to avoid PR disasters like this one. DM us!

[WebCakes @webcakes]

@asmallorange This price hike / server upgrade seems to have been a disaster. Perhaps we can offer our QA/support services to help you out?

[WebCakes @webcakes]

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[WebCakes @webcakes]

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[WebCakes @webcakes]

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[WebCakes @webcakes]

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[WebCakes @webcakes]

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[WebCakes @webcakes]

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