Caroline Wells

Consumer vulnerability expert. Customer service and complaints handling obsessive.

I love fast cars, cherry tomatoes and big blue skies.

[Caroline Wells @wellsie73]

Watching the news about the enormous strain on social care and pay for carers not being what it needs to be. Just reinforces how stupid the whole Vardy/Rooney court case is and the terrible waste of money being spent.

[Caroline Wells @wellsie73]

@mrdanwalker Yes. I would think more of everyone involved if they had a word with themselves, dropped the case and donated money to good causes.

[Caroline Wells @wellsie73]

@PhilBillingham Amazing. What a fabulous thing to do. Stay safe.

[Caroline Wells @wellsie73]

#NoWarPlease

[Caroline Wells @wellsie73]

This is SERIOUS.
Barry Norman Pickled Onions are no more. But they were the best pickled onions ever! Haven't we all suffered enough over the last 2 years? Please, please, please bring them back @OpiesFoods @sainsburys @Tesco @waitrose @asda

#savebarrysonions

[Caroline Wells @wellsie73]

@martyncjames1 You can count on me!

[Caroline Wells @wellsie73]

This is a must read.

[chris fitch @chris_fitch]

Written with my co-authors @ColinTrend and Rob Bell (@ComplianceRb), but informed by a huge number of people who are working hard to strike a very diff. balance btw the ICO's expectations, the FCA's vul guidance, & the 'in the moment' needs of vul customers & frontline staff.

[Caroline Wells @wellsie73]

Shows superb talent. I am in awe

[sophieraworth @sophieraworth]

She went on air at 4:30 expecting half an hour before the Downing Street presser...@reetacbbc doing a brilliant job. Not easy unexpectedly filling 3 hours on @bbcone

[Martyn James @martyncjames1]

If you have a public voice it’s important to put your cards on the table. My niece is shielding and could die from this conspiracy madness. So...

[Caroline Wells @wellsie73]

I wonder if any of these protestors have had anyone close to them become very ill or die because of Covid -19?

I hope they never do. I hope they don't get covid after today's protest. I hope they don't give it to anyone.

https://t.co/CvZ6kxM1hl

[Me Included ♿ @meincluded]

It's about time something was done.

[Caroline Wells @wellsie73]

@PhilBillingham Time for all of them!

[Caroline Wells @wellsie73]

Absolutely this. The social media company showed no understanding or thought behind its response.

[Caroline Wells @wellsie73]

@Kathryn_Cura WTAF! @Kathryn_Cura that is absolutely horrendous. I am sorry you've had to deal with such a cockwomble. What you do is fabulous. If he posts again i am sure there's a whole bunch of us who would call him out on the impact of his actions.

[Caroline Wells @wellsie73]

@RichardFyfeIFA 🤭

[Caroline Wells @wellsie73]

An excellent summing up by @chris_fitch of the main points coming out of the FCA's latest vulnerable customer guidance. Having read all 100+ pages myself, this summary is a triumph!

[Money Advice Trust @Money_Advice]

NEW Our Vulnerability Lead Consultant @chris_fitch has taken a first look at the @TheFCA’s revised guidance on #vulnerability – read his new blog https://t.co/CiTfhb1mYl

[Caroline Wells @wellsie73]

@PhilBillingham Good thanks. I agree, it's a very shoddy response.

[Caroline Wells @wellsie73]

@PhilBillingham I saw this recently. Firm said that an expression of wish is just that. A Will 'top trumps' an EoW. But when there's no dispute about who should benefit, that response from the platform is unhelpful and over complicating matters.

[Caroline Wells @wellsie73]

In a world that can be a bit wobbly at the best of times.

A little boy who wants to help others.
https://t.co/v37nZPVFyn

[Caroline Wells @wellsie73]

V happy to be running this remote learning course with @Money_Advice It's important we look after ourselves while we look after others.

[Money Advice Trust @Money_Advice]

Our new ‘Building personal resilience’ remote learning course, developed by our customer experience expert @wellsie73, aims to provide creditor staff with the practical tools to help build #resilience during challenging times 👇 https://t.co/MOjXn1r7nd