"One of the most important qualities of a good leader is optimism. A pragmatic enthusiasm for what can be achieved, even in the fact of difficult choices & less than ideal outcomes, an optimistic leader does not yield to pessimism" @RobertIger@AlanDWhitman
@disneyvacclub Disney transportation from airport is clearly not something Disney wants to do. Just tell us. Making it extremely hard to book the service is frustrating. It’s impossible. $500 round trip because you make it impossible to book.
@iMovR_Office has a great desk. They are out of casters. I chat them up to get the stem size of the caster to order for the purpose of ease and accuracy. They literally told me “we can’t disclose that”. Now is the time to step up client service! #FiniteGame
Respect. Doesn’t matter your race. If you want, gotta give it. I feel so bad for the @Academy employees in Missouri City TX. You didn’t deserve that craziness. You are human too.
Warren Buffett said “be Fearful when others are greedy and greedy when others are fearful.” What are you doing for your business to “buy low and sell high”?
"Strong leadership embodies the fair and decent treatment of people...Nothing is worse to an organization than a culture of fear.” #Fairness@RobertIger#Leadership
“Avoid getting into the business of manufacturing trombone oil. You may become the greatest trombone-oil manufacturer in the world, but in the end, the world only consumes a few quarts of trombone oil a year!” @robertIger#Focus
"I didn’t want to be in the business of playing it safe. I wanted to be in the business of creating possibilities for greatness. Of all the lessons I learned in that first year, the need to be comfortable with failure was the most profound.” @RobertIger#Courage#Leadership
@RobertIger on Curiosity. "Having a deep and abiding curiosity enables the discovery of new people, places and ideas. Curiosity also helps leaders gain awareness and an understanding of the marketplace and its changing dynamics. “The path to innovation begins with curiosity”