Ryan Wang

superhuman support @assembledhq, previously ml @stripe

[Ryan Wang @wgyn_]

I think what you'll see:
- A lot of great companies with AI agents - and the line blurred between inbound support and "customer experience" (help page + home page)
- A new crop of copilot tools - harder, higher value tickets are going to people and there's a lot of "work around the work" (e.g. collecting data across internal tools, wrap up notes)
- Economics coming into play - many AI agents are still more expensive than BPO agents in places like Colombia & Philippines
- A resurgence of "classic" contact center tools - workforce management, voice of the customer, quality assurance all retooled to contemplate AI agents

Support was already a massive software market before AI automation, and there will be many huge companies

[Ryan Wang @wgyn_]

@HarryStebbings @HarryStebbings You missed @assembledhq! Of all the AI platforms, we're the only ones with the orchestration layer to route & plan across human + AI agents. Support teams large (Robinhood, Stripe) and small (EliseAI, Flexcar) have automation *and* work that still goes to people.

[Ryan Wang @wgyn_]

just used @NotionHQ AI (instead of search) for the first time. works as advertised, which i consider to be magical.

i wonder what it means for the RAG wrappers that don't own the generative interface.

[Ryan Wang @wgyn_]

@michelleefang from @assembledhq thursday may 8, a panel with ex-cto of notion, head of api eng at openai, & stripe's longest-tenured engineer on ai adoption in engineering

https://t.co/smNoy5LAPI

[Ryan Wang @wgyn_]

refreshing my read-every-issue list on ai.

currently:
- https://t.co/xeQUBS44MD by @natolambert
- https://t.co/A6W2Aj3j2g by @jackclarkSF
- https://t.co/nvUL7DFSbH by @emollick

any recs?

[Ryan Wang @wgyn_]

The first rule of daylight savings. There is always another daylight savings edge case you haven't accounted for yet.

[Ryan Wang @wgyn_]

The full podcast is a gem covering AI pricing, defensibility in a copilot world, and evolving business models. I feel lucky to work with Jake on a daily basis, and still learned something new. Worth a listen: https://t.co/TeQO9vhPzB

[Ryan Wang @wgyn_]

Well, the secret's out. @jakesaper just revealed on 20vc how we made him participate in a mock board meeting at 11pm, right after his honeymoon, as part of @assembledhq's Series A process. But seven years in, selecting board partners was one of the most consequential decisions we've ever made.

[Ryan Wang @wgyn_]

Awesome to see @assembledhq recognized on the
@Forbes 2025 Best Startup Employers List

We ask people to build the company they want to work at, and I'm super proud of the collective effort 🏆

https://t.co/UZ9NuXq7qh

[Ryan Wang @wgyn_]

Oldie but goodie, @AcquiredFM episode on TSMC. Still amazed that Morris Chang started the company at 55, among other nuggets.

https://t.co/1auihuGlCZ

[Ryan Wang @wgyn_]

First thought re: @SlackHQ outage: "We'll be so productive without distractions!"

Reality: I'm texting people to get stuff done, inefficient and not searchable (and text is even worse at threads...)

Truth is, in a company, people need to communicate to get stuff done. Tools just facilitate this need.

[Ryan Wang @wgyn_]

Every few weeks, when a new model drops, I find myself re-sharing this classic: https://t.co/dKttgS7cjw

Especially pertinent at the application layer. If you’ve done your evals well, easy gains. If you haven’t, you’ll probably be chasing your tail in circles.

[Greg Brockman @gdb]

evals are surprisingly often all you need

[Ryan Wang @wgyn_]

Been traveling a lot lately. Got back to San Francisco and realized wow, I am living in the future. It's easy to forget when you're in it every day.

[Ryan Wang @wgyn_]

RIP Bram Moolenar

I felt a lot of imposter syndrome in my first software engineering job. Learning to use vim made me feel like a “real” coder. The only true text editor!

[forward deployed fish @Jacobkupp]

Oppenheimer sequel but it's just about his brother founding the Exploratorium

[Ryan Wang @wgyn_]

@VictorPontis D’oh, missed it the first time.

Maybe biased! I think I saw it in the biography “The Pope of Physics.” I’ll need to dig this up…

[Ryan Wang @wgyn_]

Saw this product strategy outline on a desk @assembledhq 🧠

In all seriousness, we’re hiring! (Including for a team focused on our AI-powered support bot product). DMs are open if interested.

[Ryan Wang @wgyn_]

I haven't had Prime in years. With free shipping, I still tend to (not always, but pretty often) get things in 2-days. Curious why. I assume it's operationally simpler to do 2-day for the entire supply chain?

[Ryan Wang @wgyn_]

@maccaw Thanks for sharing this, Alex. And congrats! 🙇‍♂️