The 4 key elements of building trust in a crisis:
1. Empathy: the most important element
2. Commitment
3. Expertise
4. Transparency: "here's what we know & what we don't"
Relevant for all local, state, & federal responses to #COVID19.
Why did I wear a hospital gown on stage at #JPM20 which is 99% suits? To highlight the power imbalance between decision-makers & end-users. Patients are often stripped of agency, & blamed when they don’t “comply.” Let’s remember who is not represented at the meeting. #askpatients
There are ways to foster digital interaction that do not have to incite rage. And there are opportunities to create new forms of communication that give the advantage to users, writes @karaswisher. https://t.co/vWeJZ5XNC1
Moreover, I think @DrJenGunter is so fierce and unrelenting in her engagement style to over counteract the pseudo science and misogyny that runs so rampant, unchecked on social media. I don’t mind her policing women’s heath conversations to overcorrect the imbalance.
This piece makes a few interesting points, but I don't like feel the critique is fair.
There are lots of clinicians who talk down to patients, but @DrJenGunter is one of the few who takes the time to engage/communicate. We need more of that, not less.
https://t.co/8Y3llBnteH
“If people are given only one kind of thing and endlessly sold only one kind of thing, of course they’re going to want more of that one kind of thing.”
Martin Scorsese: I Said Marvel Movies Aren’t Cinema. Let Me Explain. https://t.co/iBUGoABfFb
How is Livongo, which is based in Mountain View, able to recruit out of Google down the street? Well, a lot of its employees have a chronic illness and are attracted to the mission, says Glen Tullman.
https://t.co/IrHNDt6lbh
AT #HLTH2019, @Marc_Iskowitz caught up with @imrehealth's @whelanke to chat about sessions she viewed through a patient-experience and wellness lens, what she’s gleaned over the first two days of the conference, and her overall takeaways. 🎧 Listen here: https://t.co/Zk1shSDisb