WestHost Support

Tech genius from WestHost support crew. For company information and comments follow @WestHost.
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[WestHost Support @whhelp]

We can confirm the Tucows engineering team have now restored all mail services. We sincerely apologise for the inconvenience this has caused our customers. If you have any questions, please contact our support team who are here 24/7 and happy to help.

[WestHost Support @whhelp]

The Tucows engineering team continues to restore the affected mail services as a matter of urgency. We sincerely apologise for the inconvenience this continues to cause our customers. We remain in close dialogue with Tucows and continue to press them for an urgent resolution.

[WestHost Support @whhelp]

The Tucows engineering team have so far restored 43% of the affected mail services. We sincerely apologise for the inconvenience this continues to cause our customers. We remain in close dialogue with Tucows and continue to press them for urgent resolution.

[WestHost Support @whhelp]

The Tucows engineering team have so far restored 35% of the affected mail services.

We sincerely apologise for the inconvenience this continues to cause our customers. We remain in close dialogue with Tucows and continue to press them for urgent resolution.

[WestHost Support @whhelp]

We have been notified by Tucows of an issue affecting email functionality that impacts a small percentage of our customers. Tucows engineers have started to restore services and we will keep you updated on progress. We sincerely apologise for the inconvenience this is causing.

[WestHost Support @whhelp]

We can confirm the Tucows engineering team have now restored all mail services. We sincerely apologise for the inconvenience this has caused our customers. If you have any questions, please contact our support team who are here 24/7 and happy to help.

[WestHost Support @whhelp]

The Tucows engineering team have finished recovery of the platform and will now start to restore mail services. They have estimated that all mail services should be back online tomorrow morning.

[WestHost Support @whhelp]

The Tucows engineering team have been performing multiple recovery and repair steps. They are in the final phase of this process. Upon completion, they will begin the final steps to bring the mail services back online.

[WestHost Support @whhelp]

@ErikDSchneider @WestHost Hi Erik,
We're working our hardest to resolve the ongoing email issues that we are experiencing. We ask that you look to our status page for any updates regarding this at https://t.co/eP81JJQ4fY - we're doing our best to keep everyone updated where we can.

[WestHost Support @whhelp]

Due to ongoing mail issues, we are currently experiencing a high number of support requests. If your request is about the email issue please refer to our status page for updates regarding this https://t.co/eP81JJQ4fY
We sincerely apologise for the impact this may have.

[WestHost Support @whhelp]

@ZevEisenberg Thanks for this! We'll get right on it!
^DS

[WestHost Support @whhelp]

@albertpak @WestHost If you have an open ticket please DM us the ticket number and we can look into your request promptly for access. As always you can contact us via chats https://t.co/OKIwekw9Ex or phones 1.800.222.2165.

[WestHost Support @whhelp]

@knflkkollective @WestHost We're glad to hear our supervisor was able to help you get this resolved. If you have any other questions or concerns, please feel free to give us a call. Our support team is 24/7.

[WestHost Support @whhelp]

@knflkkollective @WestHost Thank you for that. Your number has been forwarded to the support supervisor.

[WestHost Support @whhelp]

@knflkkollective @WestHost Our support supervisor just attempted to call you, but there was no response. They left a VM, with their name. If you call in and ask for them by name, they will take your call.

[WestHost Support @whhelp]

@knflkkollective @WestHost I am sorry to hear this has happened. Our support supervisor is wanting to call you to get this taken care of. Can you please DM us your phone number? Or, is the phone number on your account still valid? If so, they'll just call it.

[WestHost Support @whhelp]

@knflkkollective @WestHost This has been resolved. The website is back up and the supervisor has responded to your ticket.
Please reply to the ticket if there is anything else amiss, and the supervisor will be happy to quickly respond.

[WestHost Support @whhelp]

@knflkkollective @WestHost Thank you for letting us know about this. Your ticket is being looked at by a support supervisor now. Please expect a reply shortly.

[WestHost Support @whhelp]

@samplereality Apologies on the delay. Please contact live support https://t.co/OKIwekw9Ex and we can answer your questions on our shared servers.

[WestHost Support @whhelp]

@AliciaTauty @ChrisM2E Account is back online. I've sent a message to you through your open ticket with additional details. Will be looking into this further to ensure all is well moving forward.