Notme

[Notme @whodesignwho]

@SqSehrish and

[Notme @whodesignwho]

@SqSehrish 41

[Notme @whodesignwho]

Day 54. Still no news from @BootsUK regarding the burst delivery; no one contacted me to arrange a replacement. I cannot chase daily due to be very fragile on a new cancer treatment. I won’t give up. This shouldn’t be the way a big company ‘care’ for their loyal customers.

[Notme @whodesignwho]

Day 50. Fed up receiving messages from @BootsUK asking me to DM. If DM works, I shouldn’t have to wait for 50+ days. I just wanted someone to come and pick up/replace the bursted items to the products I paid for. Due to the fact it happened twice, I have no trust anymore.

[Notme @whodesignwho]

Day 49. Recently started a new cancer treatment so I couldn’t chase daily. @BootsUK still hasn’t collected the burst leaking parcel. The broken bags of liquid is drying out, no one cares. I am getting really tired with my treatment but I won’t give up. @macmillancancer

[Notme @whodesignwho]

DAY 44. Complete silence from @BootsUK after delivering a SECOND burst, liquid-soaked box. Their team has entirely vanished- disregard their brand image. This is a whole new level of corporate cowardice. Come collect your hazardous mess! 🆘

[Notme @whodesignwho]

DAY 43. A whole holiday weekend of total silence from @BootsUK. 43 days of fighting a retail giant and they are still ignoring the fact that they delivered a SECOND ruined, leaking box. When are you coming to collect this hazardous waste? 🛑🆘 #BootsUK

[Notme @whodesignwho]

DAY 40. FORTY DAYS. Yesterday @BootsUK delivered a 2nd ruined, burst parcel. Today, I am still left holding their soggy, hazardous waste while recovering from surgery. 40 days of total incompetence. When are you coming to collect this mess? 🛑🆘 #BootsUK #CustomerServiceFailure

[Notme @whodesignwho]

I have a video recording of opening the package to prove everything, should you need to "investigate" again. As a massive company, you have got to learn. I want your team to come and take these damaged, leaking items away immediately, @BootsUK.

[Notme @whodesignwho]

UNBELIEVABLE! The replacement arrived from @BootsUK and it is BURSTED & RUINED AGAIN. Worse damage than the first time! 39 days of fighting just for another hazardous mess. Come collect your damaged property immediately and replace them at the door! I am not your dump!‼️☹️

[Notme @whodesignwho]

DAY 39. My parcel is on the way after nearly 6 weeks of relentless chase. It shouldn't take this long of public shaming for a giant corporation @BootsUK to fix a hazardous delivery. I’m watching the tracking closely. The daily count stays active until box is in my hands.

[Notme @whodesignwho]

DAY 38. @BootsUK is watching my page closely! Thomas messaged b4 9AM today telling me to protect my data. I appreciate the privacy tip, but where was this speed over the last 38 days when I was begging for help as a post-op cancer patient? Counting continues until parcel arrives.

[Notme @whodesignwho]

You can't make this up. After 37 days, @BootsUK emailed me today (19 May) confirming a replacement order is expected YESTERDAY! (18 May).

Witness Boots-style TIME TRAVEL! I’m a post-op cancer patient, not a time traveler. Count with me until it arrives. Day 37.

[Notme @whodesignwho]

DAY 37. Another 24 hours have passed since @BootsUK ‘replacing’ the damaged hazardous order. Still no confirmation, no tracking. I am exhausted. Was this just another line to buy my silence? I will not stop this count until the replacement is in my hand.
Count with me. 🛑🆘

[Notme @whodesignwho]

Robin’s newest COLD reply today. Looks like @BootsUK Digital Operations Team cannot prioritise a 35 days delayed replacement for a vulnerable post-op customer. We will continue to count until Day 55 and see if they fulfil their promise. @macmillancancer

[Notme @whodesignwho]

DAY 36. Finally a real human customer service update from @BootsUK saying a replacement has been ordered and pending approval. However, words are not a resolution and counting has to continue. Let’s see how long does it actually take for the replacement to arrive. Count with me.

[Notme @whodesignwho]

This is a joke. "Robin" from @BootsUK just replied to me on Twitter with the exact same automated copy-paste script for the 3rd time, asking for details they already have. @BootsUK staff may be not so intelligent robots, as they run in circles despite Case 75418128 already open.

[Notme @whodesignwho]

Day 35. My battle with @BootsUK continues. No replacement as promised; now I must wait another 14 working days for an investigation (Case 75418128). 5 weeks ALREADY spent chasing for an answer. I am a post-op cancer patient trying to fight a retail giant for a basic replacement.

[Notme @whodesignwho]

This is getting ridiculous, @BootsUK. Day 33, I was told a replacement needs 14 working days for an investigation. Today, "Robin" replies with the same automated copy-paste script from 8th May, asking exactly the same details yet again. Do your teams even talk to each other?

[Notme @whodesignwho]

DAY 34 since @BootsUK delivered a bursted hazardous parcel. Now, they request a post-op cancer patient to wait another 14 working days for an "investigation". This is an absolute failure of basic care. I do not accept more corporate delays. Approve the replacement now.