Maciek

Software engineer. Traveller. #avgeek

[Maciek @wmaciej]

@Hyatt @HyattConcierge what a shit-show at HR Manchester just a moment ago. Lobby roped off and guest unable to go to access the lift and go to their rooms because of “security” of some footballers(?). Really?

[Maciek @wmaciej]

@AmericanAir will do, thank you!

[Maciek @wmaciej]

@AmericanAir Hello! Could you help escalating an issue with Business Extra, please? The program is shutting down, points have not been crediting for BA flights for months now and no one responds to emails. I now have some orphaned points that I cannot transfer to my personal AA

[Maciek @wmaciej]

@AmericanAir sadly they are not very helpful. Is there any escalation route? I have emails not responded to for months…

[Maciek @wmaciej]

account because according to Business Extra the spend in the past 12 months has fallen to under $5,000. Phone agents can’t do anything and [email protected] is like a black hole. 🆘

[Maciek @wmaciej]

@Saudia_Care I’ve had an OTA cancel my booking apparently because SV advised that no alternatives are offered for my misconnect. The OTA tell me to speak to SV, SV tell me to speak to the OTA. The ticket was issued on SV stock. Can you help?

[Maciek @wmaciej]

@flyethiopian hi - can you respond to the query I’ve DM’d?

[Maciek @wmaciej]

@British_Airways can you help update the FFP number in my booking, please? I’ve DM’d you the details 🙏

[Maciek @wmaciej]

@British_Airways yes, I’ve received the bag after an hour wait. I was referring to the competition your call centre is in with the luggage handlers - so far call centre wins - 30min wait time to speak to a GGL agent. Run of the mill Lufthansa Senator gets to an agent in 10 seconds. Go figure.

[Maciek @wmaciej]

@British_Airways GGL trying to get through on the dedicated line. Is that line in some sort of a competition with T5 luggage delivery to see which is slower? An hour wait for luggage, 20 minutes (and counting) to speak to someone. So premium! #PaxEx

[Maciek @wmaciej]

@enriquenieto I’ve not been to EWR for years but I’d be more scared going through CDG… 🙈

[Maciek @wmaciej]

@lufthansa que? I can tell I’m not checked in, but would be nice to know why!

[Maciek @wmaciej]

@AlaskaAir I must say I don’t feel valued as a soon-to-be MVPG75k…

[Maciek @wmaciej]

@AlaskaAir no response to my DM for a week now despite multiple chasers. Anybody there?

[Maciek @wmaciej]

@AlaskaAir There’s no confirmation code, it’s about my MP account…

[Maciek @wmaciej]

@AlaskaAir please check your DM 🙏

[Maciek @wmaciej]

@TfL what is going on with Elizabeth Line? Part of a train still at Hayes and Harlington station, two subsequent trains showing rolling delay on the departures board, but “good service on Elizabeth Line” 🧐

[Maciek @wmaciej]

@HiveHomeUK I’ve dm’d you

[Maciek @wmaciej]

@HiveHomeUK are you expecting the non-mini thermostat to be back in stock any time soon? I really don’t want the mini…

[Maciek @wmaciej]

@eon_next the energy usage stats in the app (assuming coming from the smart meter) are completely off. Can someone look into it for me, please?

[Maciek @wmaciej]

@HiveHomeUK Hi Paul - if I purchase from elsewhere, can I still use your installation service?