@SkyHelpTeam โWeโ. Yeah thanks for that. I did request a callback, he told me it can be anytime in the next ten days. Hilarious. Iโll follow the link to make a complaint now. Thanks.
@SkyHelpTeam hi, I am awaiting an appointment for an engineer to fix my internet, please can you advise how I can find out when it will be? Day 3 of no wifi, very unhelpful service when I called this morning ๐
@SkyHelpTeam I have just called and was told again I canโt be given a date and to wait five working days. These are โworkingโ days I am unable to work without internet. Denied conversation with manager as advisor working from home. Salt in the wound!
@SkyHelpTeam Wouldnโt it need to have been scheduled at some point to be able to reschedule? Like I said, I called yesterday and received no help at all, advisor told me Openreach deal with it so he couldnโt give me any info. Will I get the same again if I call today?
@SkyHelpTeam Thatโs where Iโve been looking, day four of no internet and not even an idea of when to expect an attempt to repair. Was advised 48 hours level of service? I need to work from home on Monday so need to be fixed or I will be claiming a days wage in compensation.
@jlandpcustserv hi, please could you advise the procedure for when a parcel goes missing after being delivered but not left in a safe place by the courier? Thanks
@jlandpcustserv Hi..Do you try to reply to all your mentions? Iโve tweeted twice about a missing parcel and your customer service team have refused to help over the phone today too. Would like to speak to somebody willing to help if poss?
@virginmedia 45?! Wow imagine if I took that long sending the equipment back ๐คฃ no it hasnโt, but Iโll come back to you if it hasnโt arrived in that time. Thank you for replying ๐
@virginmedia how long does it usually take to send out the refund cheque after disconnecting services please? You received the equipment some time ago but I still donโt have my refund? Thanks