Wook Chung

#Innovate💡, #Inspire👊, #Integrity📐 Product at @PayPal. Previously @VaroBank, @SoFi, @Facebook, @Twitter, @Samsung, @Google, and @Microsoft.

[Wook Chung @wooky2000]

@ATLairport today. #delta

[Wook Chung @wooky2000]

.@Oakland today.

[Wook Chung @wooky2000]

Refresh the guards, refresh your soul.
👊 @CocaCola 🥂

[Wook Chung @wooky2000]

Check out the brand new series #TheChickenDogs! Would love your thoughts.

https://t.co/lWhCvvx3oX

[Wook Chung @wooky2000]

The @CityofSanCarlos gets a dedicated play based on its unique history and tradition! Written by our very own #SarahFama, #GoblinWalkFollies is a masterpiece. 🎃

#GoblinWalk #CityOfGoodLiving

[Wook Chung @wooky2000]

Sayonara @Uber.
Hello @Waymo.
Where is @robotaxi?

[Wook Chung @wooky2000]

@AlaskaAir over @flySFO on a clear sky.

[Wook Chung @wooky2000]

Of course.

[Wook Chung @wooky2000]

Only in #SiliconValley

[Wook Chung @wooky2000]

Bona fide #SiliconValley

[Wook Chung @wooky2000]

This is why I only fly @Delta. #delta100

[Wook Chung @wooky2000]

Hey @SoFi, the new design for your debit card is really nice! #GYMR

[Wook Chung @wooky2000]

Hey @PhilipsNorelco, heard of USB-C?

[Wook Chung @wooky2000]

@Chase / @BankofAmerica / @Mastercard / @CapitalOne - what do you have for me? I'm coming from #AmexPlatinum and #AmexDeltaReserve.

[Wook Chung @wooky2000]

I used to pride myself carrying an @AmericanExpress raving about how great their customer service is, how much I feel protected and the great rewards for spending more. There are many times in my 21 year journey with them where they've genuinely surprised me in taking the worry off of me. "Don't worry about it. We'll take care of it." That is what #amex is for me.

I guess that level of service, truly caring about the customer's headache and worries, is not part of @AskAmex and their customer support today.

Recently #DeltaReserve card failed to credit me for a merchant purchase offer. All good. I called in. Ticket was opened and they asked me to call back in 7-10 business days.

7-10 business days later, called back to be told to wait 30 days.

Called back in 30 days to be told to wait 90 days.

I repeatedly told the agent that it wasn't about the money anymore. I asked why do you think it is okay to put this burden on the customer, to keep calling back after the deadline has been missed, when Amex was at fault. Then I was told that the merchant is at fault, not Amex. I asked them to be more accountable as a large corporation and the representative kept mentioning that there's nothing they can do.

I guess even Amex is not immune to cost cutting and copy/pasting pre-canned messages. Agent didn't even flinch when I said I'm now considering closing my account.

Perhaps I've had Amex long enough and it is time to check out other premium cards.

[Wook Chung @wooky2000]

👊 Ouch. Is this necessary @Apple?

Fair comparison / misleading or not, @intel's already beaten up these days...

#M4 #M4Pro #M4Max

[Wook Chung @wooky2000]

The @Delta #deltaone experience at @JFKairport T4 is truly next level. From check in to security to lounge to gate.

[Wook Chung @wooky2000]

This is how subscriptions get you.

Dear @HP, you actively track how many pages are printed per month. And when I went over the quota one month, you happily charged extra. Shouldn't you then build a feature where if a subscriber is not using most, if any, of the monthly quota, you proactively communicate and let them know that they are over-paying? I'm not even asking for an auto step-down.

I'm sure some analyst internally is generating a report monthly on how many households are paying without printing and you are happily counting that towards revenue.

Consumers all around the world for all products overpay when they're on a subscription. Companies should proactively evaluate whether the customer is getting value or not and help them take action.

#subscription #businessethics #ethics cc: @FTC @bbb_us

[Wook Chung @wooky2000]

@TheLeelaHotels @SingaporeAir Heading to Leela Chennai this week after Bangalore.
Excited to discover what awaits!

[Wook Chung @wooky2000]

This year, I spent 22 hours of my birthday flying on @SingaporeAir flying to Bengaluru from SF. 30 mins before the day ended, checked into @TheLeelaHotels at Bengaluru and they saved the day right at midnight.

#Thankyou Leela. It was an amazing surprise. 🙏